Technical Support Engineer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Technical Support Engineer
Scope of Work
- Service provider to extend client support team by three (3) skilfed teohrical engineers to handle the daily tasks.
- Layer 1 and layer 2 support for users and endpoints
- Setup and maintain any required software on users.
computers°'party peripherals.
- So!ving and troubleshooting Network i ssues.
- Record any incident or service requests on client Servioe desk system. 5
- Supporting our users to secure and save their data.
- List and recocd client Endpoints such as computers IP Phones Laptops and printers on asset management system.
- Ensure that endpoint$ have the latest updates and security software installed on it
- Setup and troubleshoot IOT devices on client Fleet
- Create and report incidents telated to security or any abnormal user/s or computer/s behaviour.
- Managing file and J)fint servers and appl ying users.
permissions.
- Cceate and maintain Knowledge base. (T echnicaJ guides. instructions configuration steps).
- Ensure that all security measurements applied on al l endpoints
Requirements
Good skills in and discover the root cause. - Experience in ditrerent Operating systems for Mobile oomput&rs. and terminals
- Abifity to set up and iMtall any kind of software.
- Abil i ty lo learn and educate client users of arry new application.
- Has a soUd knowledge of endP
Certificates
Microsoft MCP. Comp TIA A. Comp TIA N Azure Foundation M365 administration or equivalent
Skills
Information Technology, Proactive, Written Communication Skill, Vmware, Written Communication, Networking, Sccm, Azure, Cisco, Vpn, Backups, Management Skill, Tcp/ip, Mcse, Ospf, Nt Backup, Linux, Excel, Communication Skill, Hyperv, Swift, Windows Server, Itil, Project Management Skill, Strong Understanding, Technical Skill, Project Management, Technical Support, Mpls, Technical Skills
نوع التوظيف
دوام كامل
