Community Content & Engagement Intern

Join Achieve as a Community Content & Engagement Intern and play a meaningful role in shaping how we build launch and grow our new online customer community. This internship is a unique opportunity to help design the foundation of a vibrant digital space that fosters trust connection and longterm engagement among our members.

In this handson role youll support the research planning and execution of content and engagement strategies that align with customer needs and business goals. From building editorial calendars and engagement roadmaps to refining moderation policies and onboarding flows youll gain exposure to crossfunctional collaboration and contribute to a launchready community experience. By the end of your internship youll have delivered a strategic customercentric plan that will guide how Achieve introduces manages and grows its online community.

Responsibilities:

• Community Research & Needs Assessment: Research best practices competitor communities and industry trends to inform a foundational engagement approach. Analyze customer needs community behaviors and successful examples to identify highimpact content formats and tactics. Identify key opportunities to deliver value foster peertopeer interaction and spark meaningful conversations. Use these insights to define the purpose tone and strategic pillars of the community experience.

• Content & Engagement Planning: Develop a scalable strategy to build a thriving loyal community that fosters continuous growth belonging and meaningful customer connections. Create a roadmap outlining engagement strategies onboarding experiences and discussion themes tailored to member interests. Document eventbased engagement strategies and propose tactics to encourage usergenerated content peerled discussions and consistent interaction.

• Content Curation & Resource Development: Audit existing content assets and build a centralized content library to support engagement and member education. Identify opportunities for new content based on customer feedback. Develop communityfacing resourcesincluding FAQs tutorials and blog contentthat reflect brand voice and customer priorities. Create a 60day editorial calendar and generate compelling content.. Contribute to tone guidelines response templates and messaging documentation.

• Community Guidelines & Management: Evaluate and refine community guidelines and moderation policies to ensure they support a safe inclusive and productive environment. Develop a scalable moderation and response strategy including content review workflows SLAs and escalation processes. Recommend an appropriate moderation model and define roles and responsibilities for ensuring consistent highquality interactions.

• KPI & Success Metrics: Define key performance indicators such as engagement rates member growth and content effectiveness to measure community health and guide strategy. Develop a tracking framework to monitor trends assess impact and identify opportunities for optimization. Establish a customer feedback loop and analyze qualitative and quantitative insights to inform continuous improvement and growth.

• Launch & Onboarding Strategy: Develop a gotomarket execution plan to introduce the community to current customers driving awareness app downloads profile creation and early adoption. Define messaging timing and channel strategy to support a successful rollout. Outline a scalable onboarding experience for new customers that highlights the value of the community encourages participation and integrates community engagement into the broader customer journey.

CrossFunctional Collaboration: Work with marketing brand customer experience and compliance teams to align community initiatives.

Qualifications :

• A junior senior or recent graduate pursuing (or recently completed) a degree in Marketing Journalism Communications Business or a related field.

• Strong research and analytical skills.

• Excellent written and verbal communication skills.

• Familiarity with online community platforms including moderation tools privacy settings and analytics features. Experience managing or optimizing online communities with familiarity in forums engagement strategies and community management tools.

• Strong writing and content planning skills with an ability to create clear engaging and onbrand content across formats (e.g. posts tutorials FAQs social copy).

• Familiarity with content strategy or editorial workflows including experience developing content calendars identifying audience needs or tailoring messaging for digital platforms.

• Proficient in Google Workspace or Microsoft Office. Familiarity with data analysis calculation and visualization tools such as Excel or Tableau is a plus.

• Selfstarter with the ability to work independently and manage time effectively.

• Creative problemsolving ability and attention to detail.

Additional Information :

This is an intern role that will last approximately 12 weeks and will be based in Tempe AZ

Hourly Range: $20 an hour

This information represents the expected hourly rate for this intern role. Should we decide to make an offer for employment well consider your location experience and other jobrelated factors.

Join Achieve change the future.

At Achieve were changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth youll get to be a part of their journey to a better financial future. Were proud to have over 3000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona California and Texas. We are strategically growing our teams with more remote workfromhome opportunities every day to better serve our members. A career at Achieve is more than a jobits a place where you can make a true impact have a sense of belonging establish a fulfilling career and put your wellbeing first.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieves Talent Acquisition leader.

Remote Work :

No

Employment Type :

Contract