Customer Experience Consultant
Customer Experience Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join Our Team Were Hiring!
As a Customer Experience Consultant youll be the first point of contact for families and staff offering expert assistance via phone and written communication. Youll help parents navigate payment processes understand account statements and access support with Child Care Subsidy matters.
Key Responsibilities:
- Deliver outstanding customer service in response to phone and written inquiries.
- Guide customers through billing processes and Child Care Subsidy queries.
- Interpret and explain account statements clearly and effectively.
- Maintain accurate customer records and manage debtor accounts.
- Investigate and resolve customer concerns and grievances.
- Compile reports and provide insights that support service improvement.
- Meet key performance indicators as set by the CX Team Leaders.
Heres why youll love working with us:
Incredible Team: Join a group of passionate professionals who are dedicated to making a positive difference.
Recognition: Get ready for quarterly awards nights were all about celebrating wins! Our next event A fun Paint & Sip night.
Hybrid Work: Embrace a hybrid working model that offers flexibility including the convenience of workfromhome during late shifts.
Competitive Salary: Enjoy a starting salary of $60K super.
Pawsitive Vibes: Were dogfriendly! Say hello to furry friends in the office.
Qualifications :
Essential Skills & Experience:
- Previous experience in a customer service role.
- Excellent written and verbal communication skills.
- Ability to work both independently and as part of a team.
- Experience in a school or educationrelated environment is a bonus.
- Strong ability to build relationships and deliver solutions that meet customer needs
Additional Information :
At Junior Adventures Group child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.
We welcome individuals from all backgrounds abilities and identities including Aboriginal and Torres Strait Islander people.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
