Professional Services Consultant

The Professional Services Delivery Consultant plays a key role in our services organization acting as a customerfacing representative of Nexthink. As a remotebased field resource you will provide implementation and advisory services for Nexthink products ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a dedicated and enthusiastic professional with strong technical and communication skills capable of establishing and maintaining trusted technical advisor status.

Key Responsibilities

• Technical Implementation and Operation: Implement and operate Nexthink products ensuring alignment with best practices and solution designs.
• Customer Engagement and Education: Empower customers to fully adopt Nexthink solutions establishing trusted technical advisor status.
• Leadership and Teamwork: Lead technical engagements and collaborate effectively with colleagues taking direction as needed.
• Continuous Improvement and Problem Solving: Continuously enhance skills and resolve issues using problemsolving tools and techniques seeking guidance when necessary.
• Communication and Documentation: Effectively acquire present and clarify information using strong communication skills across various platforms.
• Customer Satisfaction and Integrity: Commit to customer satisfaction act with integrity and treat colleagues with respect promptly addressing any service delivery issues.
• Compliance and Administration: Ensure timely and accurate compliance with service processes including schedule management reports expenses and timesheets.
• Consultative Concepts Use: Perform data analysis and benchmarking to offer insights and conduct consultative conversations about how Nexthink products and services can address business challenges.

Qualifications :

• 3 years of consulting or advisory experience preferably in a customerfacing services role in the tech industry B2B SaaS or similar.
• 4year degree in computer science software development etc.
• Strong ability to gather and translate business issues into technical solutions. 
• Ability to quickly learn new technologies in an unsupervised environment.
• Exceptional analytical skills; outstanding communication and teamwork skills social awareness
• Excellent knowledge of Microsoft Windows clients and applications.
• Excellent time management and task management skills.

Desired Skills:

• Working knowledge of Nexthink and its products
• ITIL v4 Knowledge
• Experience in scripting and integration concepts (Python JSON PowerShell REST API LDAP SSO BASH)
• Experience in data analytics and visualization of data (SQL PowerBI Tableau etc.)
• MacOS familiarity
• Previous Enterprise IT Operations Experience a plus (IT Infrastructure capacity planning end user hardware/software engineering) 

Additional Information :

We are 900 employees strong in 21 countries across 8 different time zones speaking 60 languages. We are positive we get things done we keep growing and we are one team we are Nexthink. We believe actions are stronger than words when it comes to diversity inclusion and equity in the workplace. Nexthinkers are multinational and multilingual and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink

At Nexthink we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan as well as equity.  We provide our US employees with 100% covered company benefits that consist of health dental vision as well as access to life insurance longterm disability and accidental death/personal loss coverage. 

In addition we offer: 

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) 11 companypaid holidays and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions vesting immediately to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country role level experience and skills. The range displayed on each job posting reflects Nexthinks good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors including job skills experience and relevant education or training which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
 

Remote Work :

Yes

Employment Type :

Fulltime