Technical Support Specialist â On-site | Venice, Los Angeles, CA
Technical Support Specialist â On-site | Venice, Los Angeles, CA
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Technical Support Specialist is responsible for maintaining and supporting the infrastructure of our Los Angeles VFX & postproduction studio. With a dual focus on AudioVisual / postproduction systems and basic IT tasks this role ensures our VFX editorial grading and finishing suites remain fully operational. The incumbent will be the onsite goto person for troubleshooting Flame setups configuring projection and AudioVisual systems and assisting with general workstation maintenance and deployments.
Key Accountabilities :
Postproduction Suite Installation and Support
- Install configure and maintain editing and finishing environments (Flame Resolve Avid color grading suites).
- Provide onsite technical support for clientfacing rooms projection setups and AV installations.
- Troubleshoot roomspecific hardware and software issues escalating when needed.
- Calibrate reference monitors and manage AV routing and cable infrastructure.
AV and Technical Infrastructure Maintenance
- Install and maintain projectors TVs monitors and AV devices in review and production spaces.
- Support deployment of postproduction workstations (Linux macOS Windows).
- Monitor local equipment and proactively address hardware or software anomalies.
- Ensure technical rooms are clean functional and aligned with studio standards.
IT Support and Light System Administration
- Support workstation imaging software installs and basic system diagnostics.
- Assist in managing networking issues (patch bays routers basic switching).
- Coordinate with IT and Engineering for escalated issues requiring broader infrastructure support.
- Document procedures equipment specifications and room configurations.
Facility support
- HVAC & Electrical: Coordinate regular maintenance.
- Security: Manage access cameras and alarm systems.
- Desk Setup: Handle workstation setups and moves.
- Shipping: Manage gear shipments between studios and clients.
- Building Comms: Coordinate with owners on repairs access and updates.
Operational Readiness and Collaboration
- Work closely with editorial color VFX and sound departments to provide fast reliable support.
- Ensure that all rooms and systems are ready for use at the start of each production day.
- Prioritize tasks based on production needs and critical support timelines.
Qualifications :
- Minimum 5 years of technical experience in postproduction broadcast or VFX environments.
- Expertlevel knowledge of Autodesk Flame DaVinci Resolve and Avid Media Composer systems.
- Proficiency in AV equipment installation and maintenance (projectors TVs monitors patch bays).
- Working knowledge of Linux macOS and Windows in a postproduction context.
- Basic system administration skills (networking workstation imaging software deployment).
- Strong troubleshooting task management and documentation skills.
- Ability to work independently onsite and under tight production deadlines.
Additional Information :
- Sick/personal days ;
- Group Insurance Plan ;
- 401K with employer contribution.
#LIOnsite
Diversity is a core value at Rodeo FX. We are passionate about building and sustaining an inclusive and equitable work environment where diversity is celebrated and valued. We believe every member on our team enriches our work by exposing us to a broad range of ways to perceive and interact with the world identify challenges and to design and deliver projects.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
