Microsoft Dynamics 365 Administrator

Job Purpose: 

• Support the Sales/Marketing/Finance users in adoption of MS Dynamics 365. Involved in assisting with CRM Administration tasks and user requests.
• The person must be proactive showcase ownership to increase user adoption and showcase servitude to user requests.

Responsibilities: 

• Administration and support of the Dynamics 365 Customer Engagement applications including Sales and other configuration platform entities.
• Lead Coaching/Mentoring of CRM Administrators and Users via Learning Labs Live User Support and Office Hours sessions.
• Maintenance of custom configurations and integrations of applications within the Dynamics 365 environments.
• Development of integrations of data and functionality using the Power Platform (Power Automate and Power Apps)
• Documenting and defining user requirements with product stakeholders including flow charts layouts and diagrams
• Establishes best practice for support of and knowledge sharing of the functionality of the Dynamics 365 and Power Platform environment.
• Contributes to and supports the Dynamics platform 3year roadmap and the product SDLC.
• Work with the NielsenIQ Data Engineering and BI teams to ensure data integrity across the applications and datasets when using Dataverse using PowerBI.

Qualifications :

• Experience of Salesforce Sales Cloud Administration is preferred.
• Coaching/Mentoring Team and Users leading Learning Labs Office Hours Live Support Sessions.
• 24 years experience of working with Dynamics 365 Office 365 and the Power Platform
• experience working with the Dataverse and Azure Functions and Logic Apps
• Experience working as a System Administrator
• Experience of working with application management lifecycle tools/source control Azure Devops/Github
• Experience of Application Development using C# .NET and PowerShell
• Experience of SQL
• Strong verbal and written communication skills and ability to interface with all levels of the organization
• Demonstrated ability to lead projects
• Competency in Analytical Problem Solving Customer/Partner Relationships Product & Technology Expertise Project Management Strategic Insight
• Understanding of the core Dynamics 365 CRM modules with functional knowledge of the entire product suite

• Proactive.
• Able to influence and persuade.
• Strong customer service and interpersonal communication skills.
• Ability to analyze and interpret data in a challenging and insightful manner.
• Strong and articulate verbal and written communication skills.
• Efficient time management ability to multitask and detail oriented.
• Displays maturity and creative problemsolving skills in handling crises.
• Recommend improvements in work processes within area of responsibility.
• Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis.

• Microsoft Certified Systems Administrator (MCSA) Dynamics 365 related certifications preferred.
• Experience of Salesforce Sales Cloud Administration is preferred.
• BA/BS Degree (4year) Computer Science or related technical area is preferred.
• Strong verbal and written communication skills and ability to interface with all levels of the organization
• Demonstrated ability to lead projects
• Competency in Analytical Problem Solving Customer/Partner Relationships Product & Technology Expertise Project Management Strategic Insight
• Understanding of the core Dynamics 365 CRM modules with functional knowledge of the entire product suite
• At least 2 years work experience related to Project Management/coordination w/ multiple stakeholders or Finance
• Fluent in English Ability to work with Global Teams.
• Technologically capable can work/learn to work with our Google/Microsoft suite MS office Salesforce and PowerBI
• Finance and Sales Process Knowledge and/or Market Research industry knowledge is a plus

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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