Operations Specialist

Operations Specialist
Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• WellBeing Program
• Paid Time Off (PTO)
• Bereavement Leave
• 12 Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short & LongTerm Disability Coverage
• Employee Discounts
• 401k Plan with 3% Employer Contribution

The mission of Family Support Services is to be the leader in providing safety stability and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:

Specific responsibilities include but are not limited to retrieving information from Florida Safe Families Network (FSFN) as needed coordination with case management on case specific issues evaluating current processes for effectiveness timeliness success with performance outcomes and providing technical assistance to agencies as needed.

Essential Duties:

• Champion assigned performance measures or tasks to improve permanency outcomes and performance.
• Analyze FSFN data scorecard measures and reports to evaluate agency compliance with outcomes for children in order to target challenge areas requiring technical assistance and oversight.
• Review and analyze cases identify barriers to permanency and recommend action necessary to bring permanency to children.
• Observe and evaluate current case management permanency processes to ensure compliance with statutory and contractual requirements.
• Provide technical assistance and guidance to the case management agencies and other key stakeholders with regard to permanency policy and procedure and system of care reengineering initiatives.
• Support and provide specialized individual training to case management staff as needed to address identified system of care issues.
• Assist the management team in developing and continuously reviewing/updating FSS procedures.
• Provide guidance to all case management staff in determining and securing appropriate services as needed.
• Manage and coordinate all requests to reopen cases or assist in same. Maintain a tracking log of such requests.

Other Duties:

• Participate in training and development activities as required.
• Report any acts incidents or conditions that reflect the possibility of inappropriate youthtoyouth stafftoyouth or placement familytoyouth relationships.
• Report any use of physical force and all unusual incidents per policy and state guidelines.
• Perform other duties as assigned.

Minimum Qualifications:

Education:

Bachelors degree from an accredited college or university in social work or related human services field required.

Experience:

Requires a minimum of two years dependency child welfare experience. Prefer dependency case management supervisory experience.

Licensure Certification and/or Registration:

Valid drivers license. Child Welfare certification required.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:

• Represent self and the organization in a professional manner
• Work independently with little direct supervision
• Interpret statutes policies contracts and administrative rule requirements as related to program area.
• Assess a situation and make appropriate recommendations/ decisions
• Research organize and analyze data
• Solve problems and to think through critical time sensitive issues
• Establish and maintain relationships
• Work collaboratively with staff at all levels in the organization and other agencies
• Speak effectively before small and large groups
• Learn and utilize other software programs
• Maintain confidential information

Knowledge of:

• Child welfare statutes and Florida Administrative Codes

Skills:

• Strong Written and Verbal Communication
• Strong organizational and time management
• Proficiency in Excel and Microsoft Word

Other Requirements:

• Clear a Level II background screening.
• Clear a reference check.
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear a Motor Vehicles Records check and must be insurable under the companys automobile policy.
• Provide copy of automobile insurance.
• Provide proof of and maintain a minimum personal auto liability insurance level $100000/$300000 if deemed to be a driving risk.
• Clear an EVerify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. FSS is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. If you require a reasonable accommodation in completing an application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to Human Resources at