drjobs Senior Staff Outbound Product Manager

Senior Staff Outbound Product Manager

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1 Vacancy
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Job Location drjobs

San Francisco, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Team Overview
The CRM Workflows business unit enables seamless sales and service operations across industries. For Insurance we empower insurers to modernize distribution service delivery streamline operations and improve policyholder and agent experiences across life property & casualty (P&C) and specialty lines.

Our solutions include:

  • Sales & Marketing (SOM & Marketing)
  • Financial Service Operations (FSO)
  • Field Service Management (FSM)
  • Insurancespecific workflows for FNOL (First Notice of Loss) claims underwriting support policy servicing and agent/broker enablement

These solutions unify siloed systems and teams across front middle and back offices to resolve issues faster and deliver proactive connected service experiences to policyholders and distribution partners.

Role Overview
As Outbound Product Management Insurance you will lead gotomarket efforts evangelism and solution alignment for ServiceNows Insurance products. You will connect the voice of the market to the product strategy develop enablement content and drive adoption across carriers brokers and insuretech ecosystems.

Key Responsibilities

  • Drive thought leadership and content strategy focused on Insurance use cases such as claims servicing underwriting coordination FNOL automation and policyholder engagement.
  • Understand customer needs and success metrics to:
    • Influence roadmap decisions with Inbound Product Management
    • Provide insights to ensure productmarket fit across insurance segments (e.g. life P&C reinsurance)
  • Create bestpractice assets playbooks and industry solution briefs for Insurance customers and partners.
  • Serve as the product evangelist and trusted advisor for insurance carriers brokers and ecosystem partners.
  • Collaborate closely with:
    • Strategic partners (e.g. core platform vendors insure techs system integrators)
    • Product Marketing to craft messaging aligned to Insurance personas
    • Product Success and Technical Alliances for partner and customer enablement
  • Lead crossfunctional execution of GTM strategy and product launches specific to Insurance verticals

Qualifications :

Required:

  • 12 years in Product Management GTM or equivalent leadership roles within or supporting the Insurance industry
  • Deep knowledge of Insurance processes (claims underwriting servicing distribution)
  • Experience embedding AI into insurance workflows (e.g. claims triage automated intake fraud detection)
  • Proven success with CRM/BPM solutions especially with complex industryspecific data models
  • Strong experience influencing and executing GTM strategy across crossfunctional teams
  • PaaS/SaaS experience ideally with workflow or case management platforms
  • Excellent written and verbal communication; ability to create compelling customerfacing content
  • Collaborative team player with a strong executive presence

  

For positions in this location we offer a base pay of $187600 $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive OnTarget Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.


Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

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