Outlet Supervisor (Indian Restaurant)
Outlet Supervisor (Indian Restaurant)
Posted on :
22-05-2025
Employer Active
1 Vacancy
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Job Description
- Always greets and welcomes guests promptly in a warm and friendly manner.
- Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
- Assists guest with table reservation.
- Assists guest while seating.
- Ensures guests are served within specified time.
- Has a good knowledge of menu and presentation standards.
- Speaks with guests and staff using clear and professional language and answer phone calls using appropriate telephone etiquette.
- Is able to answer any questions regarding menu and assist with menu selections.
- Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Always applies service techniques correctly at all times and serving Food & Beverage items with enthusiasm.
- Serves food courses and beverages to guests.
- Sets tables according to type of event and service standards.
- Records transaction / orders in Point of Sales systems at the time of order.
- Communicates with the kitchen regarding any menu questions the length of wait and product availability.
- Communicates additional meal requirements allergies dietary needs and special requests to the kitchen.
- Checks with guests to ensure satisfaction with each food course and beverages.
- Is responsible for clearing collecting and returning food and beverage items to proper area.
- Maintains cleanliness of work areas china glass etc. throughout the shift.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Presents accurate final bill to guest and process payment.
- Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
- Ensures that the restaurant is always kept clean and organized at both the front as well as the back of house areas.
- Ensures that hotel brand standards and SOPs are consistently implemented.
- Works with fellow staffs and manager to ensure that the restaurant achieves its full potential.
- Completes the daily responsibilities that are set for each individual shift.
- Completes closing duties including restocking items turning off lights etc.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Take an active role in coaching and developing junior staff.
- Performs any other duties related to food and beverage service assigned by the manager.
- Assists Outlet Manager in conducting daily shift briefings to update and disseminate relevant information to colleagues
- Helps minimize waste breakages and mishandling of supplies and equipment
- Set up tables chairs linens silverware and glassware according to the event plan.
- Arrange decorations and other event elements as specified by the F&B Manager.
- Prepare and maintain cleanliness of meeting rooms banquet halls and event spaces before and after events.
- Clear tables clean event spaces and ensure all equipment and supplies are properly stored.
- Assist in the breakdown and storage of event furniture and equipment.
- Provide feedback to the event coordinator regarding guest satisfaction and any issues that arose during the event.
Qualifications :
- Excellent reading writing and oral proficiency in English
- Experienced in all aspects of restaurants service
- Must be wellpresented and professionally groomed at all times
- Excellent leader and trainer with strong interpersonal skills and attention to detail
- Ability to motivate employees to work as a team effectively and productively
- Must possess good communication skills for dealing with diverse staff
- Ability to coordinate and prioritize multiple tasks
- Should have pleasing personality.
- Excellent guest service skill.
- Good knowledge of food and beverage service.
- Experience working in a restaurant that focuses on Indian cuisine.
Additional Information :
Should be eligible to live and work in Kenya.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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