Patient Service Representative-IMSS
Patient Service Representative-IMSS
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Details
Req ID:
req19649
Position Title:
Patient Service RepresentativeIMSS
Position Type:
Staff FullTime
Position Number:
GS9188
OSU Campus:
Tulsa Center for Health Sciences/OSU Medicine
Department:
IMSS
Location Address:
717 South Houston Ave
Tulsa Oklahoma 74127
United States
Hiring Supervisor:
Hiring Range:
(Contingent upon available funding):
15.00 16.88 Hourly
Work Schedule:
Typically 8 hrs/day 5 days/week
Faculty Appt Period:
Job Summary:
THIS IS A GRANT FUNDED POSITION.
Job Summary:
The Patient ServiceRepresentative is primarily responsible for ensuring highquality customerservice and continuation of care. The Patient Service Representative isutilized in performing typical front office functions and referrals. The PatientService Representative is under the overall onsite supervision of theSupervisor.
Environmental Hazards:
Possible exposure to hazardous material hot and coldblood borne pathogens.
Physical Requirements:
Abilityto lift and carry 810 pounds stoop reach stand walk fingergraspfeel talk hear see and perform repetitive motions with or withoutreasonableaccommodations.
Special Instructions to Applicants
IMPORTANT! APPLICANTS PLEASE READ!
For full consideration please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.
In addition OSU Medicines Customer Service Philosophy is:
We enrich lives by providing compassionate care and amazing service to every life we touch.
We achieve our service standards with employee behaviors centered on safety courtesy presentation and efficiency.
Safety is:
Be aware of environment
Be intentional in your actions
Ensure accuracy
Mitigate potential hazards
Courtesy is:
Welcome and actively engage in a friendly and respectful manner
Be responsive polite and helpful
Smile
Demonstrate care and concern
Show appreciation and say Thank You
Presentation is:
Be professional
Have a clean and neat appearance
Maintain a clean and organized work area
Remember what you represent at all times
Efficiency is:
Respond to needs in a timely manner
Organize and prioritize your work
Be available and respect others time
Be innovative
Education & Experience
Position Qualifications:
Qualifications:
High School Diploma/GED
Six (6) months related job experience in a medical office or equivalent
Strong interpersonal and communication skills
Skills Proficiencies and Knowledge:
Experience working withcomputers and various software programs performing data entry and quicklylearning new computer systems as needed.
Ability to handle incoming calls take clear messages schedule appointmentsand understand common medical terminology.
Knowledge of insurance policies billing procedures and other front officeadministrative work.
Strong customer service skills and communication abilities.
Able to juggle multiple tasks simultaneously while delivering excellentpatient care.
Clear verbal and written communication skills.
Preferred:
Experience working with computers and softwareperformingdata entryanswering the telephone and scheduling appointments
Ability to take telephone messages and have an understanding of medical terminology
Experience with Electronic Medical Records; EPIC highly desirable
Prior experience working with HIV/AIDS care a plus
Required Experience:
Unclear Seniority
Employment Type
Full Time
