Parts Counterperson
Parts Counterperson
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Job Description
Parts Advisor
Twin City Dodgeis looking to add amotivated experienced Parts Advisorto their dynamic Team!The PartsAdvisor sells parts to customers over the counter through the shop or on the phone and internet. The Parts Advisor is extremely knowledgeable about automotive parts and accessories and can accurately answer questions and satisfy customer requirements in person or on the phone. The ideal candidate has previous experience with automotive parts and accessories. He or She must have a pleasant and courteous personality exceptionalcustomer service ability strong phone and computer skills and excellent communication and interpersonal skills.
At Twin City Dodgewe believe that employees are the key to our continued success. By being family owned and operating since 1974weve built a legacy with our Value Statements and our employees have helped us become a familiar face in the community be it from helping out at community events or providing the sales and service that our customers have come to love and respect. We know that none of this is possible without an amazing team of employees working within all facets of the dealership and we treat our employees as family.
Twin City Dodge is part of a growing family of dealerships that offers a fun working environment great pay and benefits as well as the opportunity to grow and advance your career.
Job Responsibilities:
- Meet and exceed Chrysler Customer Care Standards each quarter in all related areas
- Assist walkin customers in selecting required parts suggest companion requirements offer specials and ensure that the customer is exposed to the full product line
- Pull purchased parts from stock
- If the part is not in stock determine availability and submit an emergency order if requested by the customer
- Answer phone calls providing price quotes and other information
- Assist outside sales representatives with their orders
- Set up orders for daily shipment delivery or pickup
- Solicit assigned accounts by phone
- Assist service technicians in selecting parts needed for repairs in process
- Notify the customer that ordered parts have been received
- Ensure that all parts are charged out before they leave thedepartment
- Be friendly professional and efficient when working with customersboth on the phone and in person
- Replenish assigned inventory daily
- Keep current on new products and product updates
Requirements:
- High school diploma or the equivalent
- Ability to read and comprehend instructions and information
- One year of experience in an automotive parts department is required
- One year of sales experience
- Previous experience with Tekion preferred
- Professional personal appearance
- Ability to work well with the public sometimes with several customers at a time
- Clear and valid drivers license
- Must submit to a preemployment drug screen and background check
Dealership Benefits:
- Competitive wages
- Paid training program
- Health Dental Vision and additional benefits available
- 401k with company match
- Paid time off after 90 days
- Employee Purchase Program
- Employee Service and Parts Discount Program
- Professional working environment
- Opportunities for career advancement
Apply today to join the Twin City Dodge Team!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Employment Type
Full-Time
