Dispatcher/Router Combo
Dispatcher/Router Combo
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Job Description
Position hours: 9:30am 6pm central time.
I. Job Summary
Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential commercial and rolloff lines of business. Handles incoming service orders directs drivers and resolves service issues. Interacts with customers that includes Waste Management customer service sales and operational staff (i.e. Route Managers Mechanics etc.). Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs.
II. Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Dispatches drivers to calls as they are received using information on customer needs drivers locations and loads and daily factors to balance cost and customer satisfaction.
- Works with sites and the service department to optimize routes based on needs of the customer.
- Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
- Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
- Handles fields incoming calls and emails from customer service and sales department; manages requests for all pickup or delivery on any container movement within the Market area.
- Initiates communication to customers while drivers are onsite/location resolving pickup and other issues delaying the service.
- Troubleshoots and resolves potential delivery and pickup problems before they result in service issues.
- Ensures sameday service on missed pickups by managing the routing for all routes and tracking driver movement in the field.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education/Experience
- Education: High School Diploma or G.E.D (accredited).
- Experience: Six (6) months of relevant work experience with working in a team setting with the ability to communicate to several areas effectively. Multitasking in a fastpaced work environment with excellent organizational skills.
B. Certificates Licenses Registrations or Other Requirements
- None required.
C. Other Knowledge Skills or Abilities Required
- Computer skills with ability to handle multiple programs and systems.
- Must be able to communicate effectively and professionally via email telephone and 2way devices.
- Must have the desire and ability to learn Waste Management proprietary software applications.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding machine operation etc.) most of the work day;
- Normal setting for this job is: office setting.
Benefits
At Waste Management each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
The expected pay range for this position is $21.47 $26.86 per hour. The specific amount offered to a candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work location.
If this sounds like the opportunity that you have been looking for please click Apply.
Employment Type
Full-Time
