Bilingual Housing Problem Solving and Outreach Specialist
Bilingual Housing Problem Solving and Outreach Specialist
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$ 26 - 30
1 Vacancy
Job Description
About the organization: Compass Family Services is a 100 year old nonprofit working on the front lines of San Franciscos homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure longterm success.
About the team: Central City Access Point is a direct entry point for any San Francisco family experiencing homelessness. We provide families with housing problemsolving support and with connection to homelessness prevention shelter and housing programs through San Franciscos Coordinated Entry System.
Compensation: $2630 per hour
Schedule: Full time Monday Friday primarily during standard working hours
Location: 37 Grove St San Francisco
Organizational Core Competencies: Accountable I Adaptable I Clientcentered I Collaborative I Committed to Diversity Equity Inclusion and Belonging I Resourceful
What the Bilingual Housing Problem Solving and Outreach Specialist will do:
The Bilingual Housing Problem Solving and Outreach Specialist works directly with families experiencing a housing crisis. This includes assessing families needs and resources explaining how the homeless response system works exploring available housing and shelter options and providing resources and referrals.
Specific responsibilities include:
- Offer problemsolving support to families so they can maintain their current housing or quickly secure a safe place to stay. Problemsolving approaches are traumainformed and strengthsbased. This might include mapping of personal networks and resources motivational interviewing conflict resolution and/or mediation.
- Assess families eligibility for San Franciscos Homelessness Response System which includes shelter rental subsidies and permanent supportive housing. Help families understand how the system works and whether and how they can access it.
- Conduct mobile outreach in collaboration with local homeless outreach teams to connect unsheltered families to services.
- Provide families with referrals for emergency overnight shelters food and other basic needs and all other relevant resources.
- Maintain up to date information about families in both Compass Salesforce database and the citywide ONE System.
- Once a family is matched with a housing opportunity offer support to facilitate the connection and ensure that they are able to take advantage of it.
- Assess and deescalate potentially volatile situations.
The Bilingual Housing Problem Solving and Outreach Specialist should have these skills:
- Fluency or a very high level of proficiency in Spanish AND English is required.
- Relevant experience in social work or a related field
- Experience working with families in crisis
- Excellent interpersonal listening and communication skills
- Strong computer skills with proficiency in Outlook Word Excel and PowerPoint
- Ability to assess and deescalate potentially volatile situations
- Demonstrated commitment to diversity equity inclusion and belonging work
Compensation and Benefits:
- Salary range: $26 $30 per hour based on experience languages spoken and education.
- 7.5 hours per day / 37.5 hours per week. Nonexempt.
- Paid time off: 4 weeks of vacation the first year 5 weeks in following year. Also paid holidays sick time family leave time off for education.
- Insurance: health dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
- Retirement: after one year of work Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 26.
- Membership in OPEIU/Local 29 union.
Location:
- The Case Manager will primarily work at our main office at 37 Grove St. less than one block from Civic Center BART/Muni. After three months they may have the option to work remotely one day per week pending manager approval.
To Apply:
Please apply through our online application. No phone calls please.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity Equity Inclusion and Belonging contribute to the success of our underserved communities and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments to become an example to partners who also believe in a culture of inclusion that leverages diversity.
Consistent with the Americans with Disabilities Act and California civil rights law Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed please use the answer box for the final question of the job application to let us know.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
