As a leading hotel in the luxury marketWaldorf Astoria Beverly Hillsis looking for aPersonal Conciergeto join theTeam at this beautiful property!
This Forbes 5Star AAA 5Diamond hotel has 170 rooms 6300 square feet of banquet space and 4 food and beverage outlets.This includes an elevated Mediterranean restaurant a JeanGeorges rooftop restaurant lobby lounge and inroom dining.
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What will I be doing
The Personal Concierge administers and supervises all True Waldorf Service (TWS) arrivals in order to achieve an authentic and unique service experience for our guests by providing the highest levels of courtesy professionalism and unparalleled service. This position acts as a first impression of Waldorf Astoria Hotels & Resorts by contacting guests prior to their arrival ascertaining their needs and preparing for their stay.
As a Personal Concierge you will administer and supervise all True Waldorf Service (TWS) arrivals in order to achieve an authentic and unique service experience for our guests by providing the highest levels of courtesy professionalism and unparalleled service. This position acts as a first impression of Waldorf Astoria Hotels & Resorts by contacting guests prior to their arrival ascertaining their needs and preparing for their stay. This includes but is not limited to:
- Provide guests with a stay experience that is customized to their needs while creating a sense of weve been expecting you.
- Meet and greet all TWS guests upon arrival.
- Handle guest checkin concierge services luggage assistance door assistance unpacking service welcome beverage and fulfilling other guest requests as required.
This position represents the highest level of service by combining instincts and expertise to ensure luxury through True Waldorf Service.
Classification:FullTime
Shift:Various including Overnights must have availability to work Overnight weekends weekdays and holidays.
Pay: The pay rate for this position is $29.32 per hour. After successful completion of 9 months of employment the pay rate will increase to 90% per the collective bargaining agreement.
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- BestinClass Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon the classification and union status of the position.