Head of Benefits Strategy and Operations, Vice President
Head of Benefits Strategy and Operations, Vice President
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Job Description
The Benefits Product Team is an innovative and fun group within Connected Commerce focused on expanding Chases business beyond traditional financial services by enhancing the digital ecosystem with discoverable and engaging experiences. Our mission is to deliver a curated personalized loyalty experience that is relevant and valuable to every Chase customer enabling them to understand access and celebrate their benefits in the Chase digital experience.
As the Head of Benefits Strategy & Operations within the Benefits Product Team you will oversee strategic operations with a primary focus on our Product and Technology sectors. Your role will involve nurturing and sustaining relationships to effectively achieve team objectives and establishing strong links across various departments such as Technology Product Finance Central Agility and Data & Analytics. This position requires exceptional collaboration communication and crossfunctional work skills. We are looking for a team member who excels in innovative problemsolving proactive identification of improvements and has the ability to understand the broader context while maintaining meticulous attention to detail.
Job Responsibilities
- Develop and implement comprehensive strategies that align with the firms goals and objectives. Lead longterm and quarterly strategic planning and ensure alignment across all parts of the organization
- Identify areas for improvement and implement best practices to optimize operations; ensure efficiency productivity and quality across the Product team;
- Foster a culture of collaboration fun innovation and continuous improvement across the Benefits team
- Work closely with the Finance team to develop and refine budgets
- Build and maintain strong relationships with key stakeholders across Chase
- Develop executive communications and reporting that tells the Benefitsstory to leadership with the goal to gain buyin and support as well as advocate for our Tech teams
Required qualifications capabilities and skills
- 12 years of relevant experience managing multiple projects and delivering on timelines in a dynamic fastpaced environment
- Strong analytical and problemsolving skills with the ability to think strategically and execute tactically
- Excellent leadership and team management skills with a track record of building and leading highperforming teams including as a peer leader
- Ability to collaborate with crossfunctional teams and individuals throughout the firm to accomplish common goals
- Proven organizational multitasking and prioritizing skills with attention to detail and followthrough
- Flexibility to adapt to evolving priorities and the initiative to identify new opportunities for improvement
- Exceptional communication and interpersonal skills with the ability to influence and engage stakeholders at all levels.
- Experience with Microsoft suite (PowerPoint Excel SharePoint) and Confluence tools
- Bachelors degree or equivalent experience
Preferred qualifications capabilities and skills
- MBA or advanced degree preferred
Required Experience:
Chief
Employment Type
Full-Time
