Service Excellence Lead
Service Excellence Lead
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Job Description
Job Description:
Main responsibilities:
- Conduct process studies to evaluate their fit for RPA and AI/ML or other improvement methods
- Participate in demo sessions with process SMEs to gather current process overview and prepare the asis process map and process documentation
- Propose business case and design the high level solution for the improvement
- Gather process related information and analyses the data using statistical tools to assess process performance
- Facilitate brainstorming sessions for teams to identify pain areas
- Perform root cause analysis of identified problems
- Consolidate pain areas identified and propose recommendations for process improvement internal/external consultant
- Lead or/and serve as a mentor for a project teams chartered to address identified deficiencies
- Classify improvement projects according to the center requirements
- Coordinate administrate improvement projects across the teams and monitor the progress and timelines
- Deliver internal training sessions on quality topics (scheduled and ondemand)
- Promote company corporate cultures and demonstrate discipline
- Contribute during internal and 3rd party visit/audits when applicable
- Participate in projects appointed by management
- Share best practices with other DXC business units
Desired behaviors:
- Deliver constant highquality performance focus on details and accuracy
- Ensure that tasks are completed within specified deadlines and quality parameters
- Assume personal ownership for DXC business results and execution
- Proactively solve customers problems be accountable for solving the problem
- Build very good relationship with your customer/team always be positive about your customer/team
- Maintain strong communication standards international and multicultural mindset
- Support other team members and groups
Employee is obliged to:
- Timely reporting of tasks managed and working time in accordance with employment regulation
- Complete all mandatory trainings specified by management
- Cooperate fully during internal and external audits
- Obey rules regarding working time management set by the employer
- Obey employment and company regulations
- Obey rules and regulations regarding health safety and fire hazard
- Protect company welfare its property
- Under no circumstances disclose trade secrets nor companys confidential information defined by specific contracts and regulations
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Employment Type
Full-Time
