Customer Enquiries Officer

Join our team as a Casual Customer Enquiries Officer!

Working under general direction and as part of a team our Customer Enquiries Officers provide comprehensive information and enquiry services to applicants and other members of the public via telephone inperson email and other communication mediums whilecontributingto specific administrative and support duties.

Utilising welldeveloped communication skills and strong attention to detail our Customer Enquiries Officers are trained in SATACs complex inhouse assessment software in order to perform daytoday tasks.

Casual hours will vary according to demand with peak periods being from August to February. Pleasenote that these months are SATACs busiest time of year and therefore these roles are not suitable for anyone with substantial leave requirements during this time.

We are seeking candidates who are available to work between 3 and 5 days per week Monday to Friday. While shifts may vary preference will be given to applicants with availability in line with these times.

About You

To be successful in this role you will need to be able to demonstrate:

• Proven success in a customer facing role.

• The ability to quickly learn complex procedures and the use of new computer programs.

• Welldeveloped written and verbal communication skills with a highlevel of attention to detail.

• Experience using Microsoft Office and database systems.

• Proven analytical and problemsolving skills.

• An ability to communicate effectively with individuals from diverse cultural backgrounds.

• An ability to manage multiple tasks and solve problems in a highpressure environment.

• An ability to work constructively in a team.

• A broad knowledge of tertiary admission processes and practices and the Australian education system.

• A valid Working with Children Check (mandatory).

Enjoy an outstanding environment

SATACs core values are Take the Lead Do the Right Thing Foster Community Work as One and Achieve Excellence and our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset so we work to grow and diversify the skills of our staff.

SATACs broader role

The South Australian Tertiary Admissions Centre (SATAC) Limited provides reliable efficient and innovative tertiary admissions services to its member institutions and on a fee for service basis to other tertiary education institutions in South Australia and the Northern Territory.

SATAC manages centralised application and admissions processes on behalf of its members and clients as well as providing publication and research services and serving as a primary point of contact for enquiries regarding application processes and outcomes.

Learn more

You are required to submit a cover letter no longer than two pages addressing how your skills attributes experience and availability align with the role. Please include two professional referees preferably one will be your most recent line manager. Your current resume can be attached via the online application form.

Applications will be reviewed and interviews conducted on a rolling basis so we encourage you to apply as soon as possible.

Further information

For a confidential discussion regarding this position contact:

Rob Greenwood

Manager Customer and Community Engagement

E:

For a full position description and/or selection criteria contact:

SATAC is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.