Head of Communications
Head of Communications
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Job Description
The Game Changers:
Australian Payments Plus (AP) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australias payments ecosystem for the collective benefit of Australian businesses government and consumers.
Our solutions include Australias domestic debit network realtime data rich payments infrastructure secure bill payments digital identity verification QR payments and experiences and open wallet solutions. Its a new chapter with more possibilities.
Life @ AP:
We are one connected team in pursuit of one inspiring purpose to unite people and technology to power better experiences. Each of us has a part to play in making that happen. Youll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun friendships and flexibility in your daily life.
Were driven by our core values: lead with heart learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game Were ready to help you do it.
The Opportunity:
The Head of Communications at AP this role is responsible for shaping and executing the organisations communications strategy to build trust transparency and engagement across all stakeholders including employees members government media and broader segments including end users and the public. This role drives cohesive consistent and compelling narratives that articulate APs purpose position in the Australian payments landscape and contributions to the digital economy.
As a strategic leader the Head of Communications ensures that internal and external communications reinforce APs brand promise and values supports strategic priorities and safeguards reputational integrity. This includes proactive media engagement executive communications internal engagement issues and crisis management and alignment with key matrix partners across AP including product strategy brand marketing people and culture and government affairs.
The role plays a critical part in enhancing trust in AP and its product brands supporting its ambition to lead secure inclusive and innovative payments experiences for all in Australia.
The core responsibilities of the role will include:
- Develop and implement a comprehensive communications strategy that supports APs purpose strategic objectives and brand identity ensuring consistent and coherent messaging across all stakeholder groups.
- Serve as a trusted advisor to the Chief Executive Officer and Executive Leadership Team on all aspects of communication reputation management and stakeholder engagement.
- Collaborate effectively across the AP organisational matrix aligning communications with key functions including product legal policy risk human resources and commercial operations as well as with the broader Brand and Marketing team.
- Lead internal and executive communications initiatives designed to engage and inspire employees reinforce organisational culture and support change transformation and strategic alignment.
- Oversee media relations and public affairs including proactive storytelling responsive media engagement and issues management to enhance and safeguard APs reputation.
- Manage stakeholder and member communications to ensure messages are delivered with clarity transparency and integrity across the diverse AP ecosystem.
- Lead and develop a highperforming communications team cultivating a culture of collaboration innovation and excellence in execution.
- Take a lead role in coordinating communication efforts during incidents or crises ensuring timely transparent and trustworthy engagement with all relevant stakeholders.
The capabilities were seeking are:
- Extensive seniorlevel experience (10 years) in corporate communications public affairs or a related field preferably within highly regulated complex or memberbased organisations (e.g. financial services government tech or infrastructure).
- Proven track record in leading enterprisewide communications strategies that support organisational transformation reputation management and stakeholder trust.
- Strong experience operating in a matrix organisation with demonstrated ability to lead through influence and drive alignment across diverse internal functions and external partners.
- Deep expertise in media relations and issues management including acting as spokesperson and managing reputational risk in highpressure environments.
- Demonstrated success in executive communications including speechwriting internal narratives and change communications for Csuite stakeholders.
- Experience in leading and developing highperforming teams fostering a culture of collaboration creativity and continuous improvement.
What happens next:
At AP we believe in the power of passion pride and purpose. Our team is driven by a shared mission to make a difference in the world of payments and were proud to work together towards this common goal.
If youre ready to be a game changer please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.
We want to remove all barriers to inclusion so if you need advice or support with your application were here to help. Please reach out to We also encourage you to let us know your pronouns at any point during the recruitment process.
AP are not partnering with Recruitment agencies for this role.
Required Experience:
Director
Employment Type
Full-Time
