Data Solutions Specialist
Data Solutions Specialist
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Job Description
Job Description: Data Solutions Specialist
The Role:
Morningstar offers market data for more than 14 million global instruments including equities futures options commodities and precious metals on every major exchange worldwide. Brokerage firms banks and other institutions power their systems with our tailored data feeds or monitor relevant trading movements using our market data application. The Customer Support Representative will work as part of our dynamic global support team supporting the market data business. Covering one of three shifts that cover from 7am to 6pm the Customer Support Representative will provide assistance and support to our clients globally.
Responsibilities:
Provide customer support to all incoming client queries during your shift.
Understanding of financial data and global stock exchanges
Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
Investigate thoroughly all incoming queries and escalate to your team leader where necessary.
Work with Senior staff to provide dedicated and specialist support to key clients.
Document all actions in CRM (Salesforce) and create escalations for other teams in Jira.
Provide regular followup to clients on all outstanding queries.
Assist with creating documentation and knowledge sharing.
Actively contribute to process improvement project work.
Requirements
Excellent written and oral communication with excellent interpersonal skills.
Excellent client service skills with a proactive approach in order to take ownership of issues as they arise.
Fast learner selfstarter flexible and proven ability to work in a demanding environment with strong multitasking skills.
Strong problem solving and analytical skills with high attention to detail and excellent time management.
Good understanding of market data or 12 years experience in a similar field working with larger quantities of data.
Bachelors degree or similar qualification in a technical or financial discipline.
Morningstar is an equal opportunity employer.
Morningstars hybrid work environment gives you the opportunity to work remotely and collaborate inperson each week. Weve found that were at our best when were purposely together on a regular basis at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are youll have tools and resources to engage meaningfully with your global colleagues.
I10MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal EntityRequired Experience:
Unclear Seniority
Employment Type
Full-Time
