Collections Analyst
Collections Analyst
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Job Description
What is The Role
The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong timemanagement and communication skills.
What You Will Be Doing
- Collect on businesstobusiness accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure.
- Contact customers via email and phone to secure outstanding balances.
- Perform account reconciliations as needed to resolve any account discrepancies.
- Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.
- Work with customers that have delinquent balances to negotiate payment plans.
- Process customer credit card payments. Address any credit card declines with the customer.
- Respond to customer inquiries within a 24 48hour time period.
- Confer with management to determine if additional actions are required for delinquent accounts.
What You Bring
High level of enthusiasm and pride in your work you have a strong ability to learn and you see change and challenges as opportunities to make things have experience in a fastpaced highgrowth global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.
- Degree preferably in Accounting Finance or Business
- 2 years of professional experience in A/R & Collections
- Strong communication skills both verbal and written
- Strong attentiontodetail robust analytical skills and multitasking capabilities
- Strong customer service and creative problem solving skills
- Strong ability to work independently prioritize and balance multiple projects simultaneously in a distributed dynamic fastpaced and deadline driven environment
- Accustomed to working with multiple stakeholders to resolve issues ability to interact with senior leadership and internal partners
- Proficiency in MS Office GSuite applications advanced Excel skills including pivot tables and VLOOKUPs
- Flexibility to scale to different opportunities as they arise within the department to broaden your overall skills
- Positivity! We each love what we do and believe that a positive attitude matters
Bonus Points:
- Experience in SAAS/software industry
- Experience with foreign currency and multiple international subsidiaries EMEA APAC NA
- Experience with Netsuite Salesforce and G Suite
#LIDS1
Required Experience:
IC
Employment Type
Full Time
