Systems Administrator
Systems Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
We have aSystems Administratorposition availableinAlbuquerque NM.As a member of our team in this role you will be part of a dynamic team that is responsible for providing OnSiteSystemManager (OSSM) support in areas of IT System administration and Litigation Technology support.
Primary Roles and Responsibilities:
- Assist the IT staff and users with correcting hardware software connectivity and applications issues or applicationbased problems using established resolution procedures.
- Support users moves additions changes and deletions requested from the organizationsuser base.
- Accurately answer technical support questions posed by users either overthephone deskside or by email.
- Must have a basic understanding of policies software hardware communications security and network systems employed incomplexnetwork computing environments.
- Independently or in concert with the System Manager diagnose and resolve information technology problems that affect users or operations and provide for the prompt orderly handoff of calls to the designated support staff or hardware vendor to initiate the appropriate service response.
- Perform configuration and installation or secure shipment of servers mobile devices laptops workstations network switches hubs fiber transceivers printers system hard drives etc. when required per standard procedures.
- Perform enduser support network administration system administration user training user account management Systems Manager training technical bulletin installation and daily tape system backup/recovery as required.
- Work closely with the district Systems Manager on all aspects of the IT function in the district
- Provide basic litigation support in the areas of Power Point presentation document management and computer setup in the courtroom.
Required Education Knowledge and Experience:
- Associate degree in computer science or related field; OR
- CompTIA A certification; OR
- 2 years IT Help Desk support experience in a Windows Active Directory environment; OR
- 2 years experience in Computer/IT operations/support in a Windows Active Directory environment
- Experience in managing and supporting Microsoft Windows and Office products (i.e. Word Excel Access SharePoint Outlook and PowerPoint).
- Knowledge of litigation support software (i.e. Concordance Sanctions) is a plus.
- Experience with various Apple hardware (i.e. iPhone iPad) and other mobile devices.
- Strong background in customer service.
- Experience with office automation hardware software and printer support.
Security Clearance:
- US Citizen eligible to obtain a Secret Security Clearance.
- Employee Assistance Program
- 401K
- Medical/Dental/Vision Insurance
- Life/ShortTerm Disability/Critical Illness/Accident Insurance
- 15 PTO Days
- 11 Federal Holidays
- Up to $5K towards continuing education and/or professional development with unlimitedwebbased training
- Pet Benefit Programs
Required Experience:
Unclear Seniority
Employment Type
Full Time
