Senior Implementation Manager
Senior Implementation Manager
Posted on :
22-05-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-05-2025
Job Description
Job Title: Senior Implementation Manager
DQE Communications headquartered in Pittsburgh Pennsylvania is a fiberoptic Internet and data network access provider for businesses and carriers in Pennsylvania West Virginia and Ohio. DQE was established in 1997 as a dark fiber infrastructure company in the Pittsburgh metropolitan area. Over the years DQE has grown in both our fiber footprint and our product offerings to become one of the leading regional providers of secure reliable data network services. With an ongoing commitment to structured wellplanned growth DQE is continuously expanding the fiber optic network to serve even more customers.
Working with DQE means businesses and keystone institutions get a partner dedicated to understanding specific needs and committed to delivering the right solution.
Job Summary:
The Senior Implementation Manager will lead and oversee the successful planning execution and delivery of key initiatives across the Operations/ Service Delivery organization. This role is critical in ensuring the alignment of project outcomes with the DQEs strategic goals particularly in the deployment of network infrastructure upgrades and ensuring a high level of service delivery to our customers. The ideal candidate brings a strong background in telecommunications and enterprise project management with excellent leadership and stakeholder management skills. Must be local to the Pittsburgh area. Hybrid Work Environment.
Key Job Responsibilities:
Required Skills/Abilities:
Education and Experience:
DQE Communications headquartered in Pittsburgh Pennsylvania is a fiberoptic Internet and data network access provider for businesses and carriers in Pennsylvania West Virginia and Ohio. DQE was established in 1997 as a dark fiber infrastructure company in the Pittsburgh metropolitan area. Over the years DQE has grown in both our fiber footprint and our product offerings to become one of the leading regional providers of secure reliable data network services. With an ongoing commitment to structured wellplanned growth DQE is continuously expanding the fiber optic network to serve even more customers.
Working with DQE means businesses and keystone institutions get a partner dedicated to understanding specific needs and committed to delivering the right solution.
Job Summary:
The Senior Implementation Manager will lead and oversee the successful planning execution and delivery of key initiatives across the Operations/ Service Delivery organization. This role is critical in ensuring the alignment of project outcomes with the DQEs strategic goals particularly in the deployment of network infrastructure upgrades and ensuring a high level of service delivery to our customers. The ideal candidate brings a strong background in telecommunications and enterprise project management with excellent leadership and stakeholder management skills. Must be local to the Pittsburgh area. Hybrid Work Environment.
Key Job Responsibilities:
- Lead manage and mentor a team of project and program coordinators to deliver highquality services on time and within budget fostering a culture of accountability and continuous improvement.
- Lead the strategic planning and execution of largescale projects including fiber rollouts lastmile connectivity wireless access deployments and core network upgrades.
- Oversee the full project lifecycle including initiation planning execution monitoring and closure.
- Develop and implement standardized project management methodologies tools and templates.
- Manage the project portfolio ensuring prioritization aligns with business goals and resource availability.
- Collaborate with crossfunctional teams to ensure seamless project delivery.
- Mitigate risks and resolve issues that may impact project timelines budgets or scope.
- Provide executivelevel reporting on project status risks and resource utilization.
- Ensure all projects comply with regulatory requirements industry standards and internal SLAs.
- Drive continuous improvement and innovation in project delivery processes.
- Be the point person to lead Customer Project Status calls
- Continuously update customers on project status
- Be an active participant in Customer QBR process.
- Create daily/ weekly status reports for customers and internal business stakeholders
Required Skills/Abilities:
- Strong understanding of ISP operations including broadband technologies customer premises equipment (CPE) IP networking and OSS/BSS systems.
- Knowledge of Metro Ethernet fiber topologies.
- Knowledge of OSP/ Service Delivery project lifecycle.
- Exceptional communication negotiation and organizational skills.
- Ability to manage multiple projects and priorities in a fastpaced environment.
- Proficiency with project management tools experience with NetSuite and Site Tracker Preferred.
- Strategic thinker with strong analytical and decisionmaking abilities.
- Resultsdriven with a commitment to delivering value and performance.
- Capable of influencing and building relationships across all organizational levels.
- Strong Customer Service skills
- Demonstrated experience in providing high quality customer service with a proven track record of meeting and exceeding customer expectations.
- Experience with Agile and hybrid delivery models.
Education and Experience:
- Bachelors degree in Telecommunications Engineering Business or a related field.
- 10 years of progressive project management experience with at least 5 years in a leadership role within the telecommunications industry.
- PMP PgMP or similar project management certification preferred.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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