Senior Implementation Coordinator - Remote
Senior Implementation Coordinator - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
The Implementation Coordinator manages projects for both new and existing clients. You will work with the client to understand objectives set realistic expectations for meeting those objectives and deliver and manage to a project plan. You will guide and support the client throughout the project research and resolve issues and deliver a project that meets expected outcomes and a high level of client satisfaction.
- Responsible for all aspects of project implementation working with the client and internal project team
- Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones and deliverables
- Develop and monitor project implementation plan in accordance with contract agreement to meet client expectations
- Organize lead and document regular client and internal project team meetings throughout implementation and post go-live to present and review project activities establish deadlines and keep project on track
- Monitor every step of the implementation process and project progress; anticipate potential issues and manages details
- Ensure clients experience a high level of service by managing expectations and being responsive to their needs
- Communicate project status and disseminate project information to client and internal project team
- Evaluate client needs develop configurations that support business processes
- Define and execute on delivery and implementation plans
- Test and troubleshoot final system setups
- Provide training and end-user support during the implementation process
- Maintain and tracks issues submitted by clients
- Escalate client issues for resolution
- Share knowledge with internal team members and update documentation
- You will report to the Implementations Manager
Qualifications :
- Bachelors degree or equivalent education and experience
- 4 years of relevant work experience
- Project management skills and an understanding of implementation processes
- Proficiency in the latest web technologies and working knowledge of different operating systems
- Track record demonstrating excellent client relationship and service skills
- Relationship management skills fostering good working practices with all stakeholders and clients
- HR experience is a plus
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical dental vision and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-remote
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
- Academics
- Apache Tomcat
- Dcom
- Fabrication
- Banking & Finance
- Filing
