Senior Quality Engineer - Platform (Cross-Platform Validation Services)
Senior Quality Engineer - Platform (Cross-Platform Validation Services)
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Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our teamfirst culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
We are looking for an experienced highenergy senior engineer for our Platform team. You will use proven testing practices to foster excellence in our products. This includes usage and development of tools and frameworks needed to support testing and release builds. You will apply your technical knowledge leadership skills software development methodologies best test practices and proven processes to consistently deliver great quality products in a predictable position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products collaborating with global teammates based primarily in the United States.
Who you are
(Knowledge & Application and Typical Experience)
You are an adaptable conscientious diligent hard working quality engineer with strong knowledge of Core Testing Chops and computer fundamentals plus knowledge of our stack. You have 58 years of expertise in quality assurance automation frameworks and testing strategies. You have a strong knowledge and experience in scripting languages and test automation tools.
What You Do
(Job Scope Complexity & Problem Solving)
You are a member of a team of quality and test automation engineers responsible for designing developing and maintaining automated testing solutions. Your work focuses on contribution to test automation coverage by creating new test scripts and methods to the existing frameworks. You are delivering assigned or selfselected testing tasks efficiently and with testability including complex tasks from backlog in their area of expertise. You are skilfully diagnosing and anticipating problems/bugs solving with industry patterns.
How You Work
(Collaboration & Interaction)
You are collaborating well with team both accepting feedback and helping others get past problems making sure project is moving forward. You can interface with other quality engineers developers and Product Managers.
How You Lead
(Discretion & Impact Scope of Management & Supervision)
You are testing chops in your localized module/project. Both Follow and Contribute to process security documentation best practices. You rapidly refine and improve your skills based on feedback. You dont get silently stuck. You have strong ability to efficiently deliver medium complexity tasks in selfdirected way with weekly management checkins.
Typical Barriers to Entry
This role typically requires strong experience in testing and computer fundamentals strong knowledge and experience in scripting languages and test automation tools and strong ability to diagnose technical issues. Without prior testing and automation experience candidates may find it challenging to meet the demands of this role.
Key Responsibilities:
- Run analyse and troubleshoot regular crossplatform certification test suites
- Contribute to extension of the coverage of the certification suites as well as the test frameworks
- Fix potential test suite and framework issues
- Identify document and track defects through to resolution
- Participate in Agile software development initiatives (standup grooming session sprint demo increment planning)
- Working within geographically distributed team of Dev DB architects PdM RM and QE
- Must be willing to participate in oncall responsibilities
Required skills:
- Computer Science/Engineering degree or equivalent
- 58years experience as a QE/QA the SaaSindustry understanding of SW development process and testing methodologies tools and processes
- Knowledge of SW version control bugtracking and test management systems
- Experience with automated testing tools and frameworks
- Experience in frontend testing of Web based applications
- Proven experience in building maintaining and supporting test solutions for enterprise SaaS applications
- Experience with API testing
- Troubleshooting and analytical skills logs analysis
- Problem solving analytical and positive attitude
- Good technical English reading writing and verbal skills
- Strong interpersonal reliable and communication skills
Desirable skills:
- Knowledge of programming techniques and algorithms (OOP multithreading script languages such as Python/Java)
- Cloud platform experience such as AWS GCP or Azure
- Knowledge of Cloud Infrastructure automation software tools
- Experience in Selenium and Page Object Model
- Experience in Coding Integrated Development Environment (e.g. Java IDE (Eclipse InteliJ etc.))
- Basic knowledge of UNIX/Linux
- Experience with Call Center practices
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Senior IC
Employment Type
Full Time
