Client Service Analyst
Client Service Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Client Service AnalystWhat does a successful Client Service Analyst do at Fiserv
At Fiserv Canada a successful Client Service Analyst will support our Business Development Managers by driving sales growth and enhancing relationships with independent sales agents. You will play an integral role in managing operational processes addressing partner inquiries and ensuring smooth experiences for our valued partners. Join our team to leverage your skills and contribute to a growing and innovative company in the payments industry.
What you will do:
- Foster productive partnerships by acting as a liaison between internal teams and independent sales agents working closely with Business Development Managers to streamline processes and enhance partner satisfaction.
- Investigate and resolve partner complaints ensuring timely and effective communication.
- Process and assess refund requests addressing risk escalations by collaborating with relevant teams to mitigate concerns.
- Handle bank change escalations ensuring smooth transitions for partners.
- Assist in resolving Client360 issues entitlement/product concerns and deployment/replacement challenges.
What you will need to have:
- 02 years of experience in partner support or operations.
- 02 years of experience in issue resolution demonstrating strong problemsolving abilities.
- 02 years of experience in a fastpaced environment managing multiple priorities.
- Excellent communication skills to effectively engage with partners and internal stakeholders.
- Bachelors degree in business or a related field or an equivalent combination of education work and/or military experience.
What would be great to have:
- Experience in sales assistance or collaboration with business development teams.
- Familiarity with Client360 and related industry tools.
- Proven proactive approach to issue resolution.
- Experience in providing operational insights and recommendations.
- Ability to foster productive partnerships between internal teams and independent sales agents.
Important info about this role:
- Were better together this role is fully onsite
- In order to be consideredyou must be a legal Canadian Resident without need for sponsorship now or in the future
- This is a fulltime directhire position and no contract options for unsolicited agency submissions will be considered
Perks at Work:
- Were #FiservProud of our commitment to your overall wellbeing with a growing offering of physical mental emotional and financial benefits from day one.
- Maintain a healthy worklife balance with paid holidays generous timeoff policies including Unlimited Recharge & Refuel for qualifying associates and free counseling through our EAP.
- Plan for your future with competitive salariesa RRSP Match Program and our Employee Stock Purchase Plan.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
IC
Employment Type
Full-Time
