Client Services Associate

At Veritext we focus on the details so legal teams can focus on the case.

About the role:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Associate youll be the goto expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. Youll handle transcript delivery troubleshoot issues manage changes or corrections and follow up to ensure expectations are exceeded and every client walks away impressed. If you love followthrough attention to detail and making sure nothing slips through the cracks this is your moment.

What youll get to do:

• Build and maintain strong relationships with and provide support to our trusted partners (reporters agencies videographers interpreters etc.) and all other outside vendors as applicable treating them as valued extensions of our team
• Respond to all client requests received via email and/or phone queue timely
• Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
• Proactively track assignment deadlines ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
• Communicate any updates or changes to orders promptly and accurately to partners ensuring alignment and timely execution of services

The kind of teammate were looking for:

• Clientcentric mindset with the ability to build strong loyal relationships and handle sensitive client needs with care
• Deliver responsive solutionsoriented service quickly and kindly in a clear professional manner with excellent followup etiquette
• Bold thinker you thrive under pressure and love to solve tough problems in creative ways
• A proactive mindset you anticipate needs before they arise and if theres a problem youre already solving it
• Confident juggling timelines priorities and multiple clients at once with grace
• Adaptable open to ongoing change and collaboration
• A lasersharp eye for detail and strong organizational skills
• Comfort with technology including proprietary software
• 24 years of professional experience familiarity with court reporting or legal services is a huge plus

Whats in it for you:

• Competitive compensation and total rewards package including comprehensive medical dental and vision insurance as well as companypaid life insurance shortterm and longterm disability insurance
• Healthy worklife balance: hybrid work structure paid time off Paid Parental Leave tuition reimbursement and more
• Employee equity and referral programs: when we succeed you succeed!
• Extensive mental health and wellness benefits to help you feel your best and thrive personally and professionally
• Matched 401(k) to help you save for your future
• Veritext Cares: our commitment to making a difference beyond the workplace supporting local causes and paying it forward to the communities we live and work in
• Earned wage access: get a portion of the wages you earned prior to payday
• Learning and development opportunities including ongoing training mentorship and access to resources that support your personal and professional growth
• Engaging collaborative inclusive culture that values curiosity initiative and creativity with unique programs like Veritext Summer Camp and Wellness Week because work should be rewarding and fun!

About Veritext:

Veritext is the global leader in technologyenabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms government agencies and enterprise corporations we provide access to innovative technologies and remote solutions the highestquality network of reporters and legal videographers unmatched expertise in multiparty and complex litigation unparalleled client service and stateoftheart conference spaces across North America.

Veritext is committed to delivering comprehensive clientfocused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easytouse technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration innovation creativity and belonging. Our collective success depends on the robust exchange of ideas an exchange that is best when the rich diversity of our perspectives backgrounds and experiences flourish. To achieve this exchange it is essential that all individuals and stakeholders feel and experience an environment where they are welcome safe secure and heard. As such we do not discriminate on the basis of race color religion age gender identity or expression national origin disability veteran status sexual orientation marital status or any other classification protected by Federal state or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges when noted represent the expected base pay compensation range for this role. Ultimately a number of factors including but not limited to your prior jobrelated knowledge and experience geographic location and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

If you need an accommodation for any part of the applicant process because of a medical condition or disability please send an email toor call a member of our People Team to let us know the nature of your request.

Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @ email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above please contact us directly at.

Veritext participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S.