Operations & Client Success Coordinator (TLGC) | ZR_23395_JOB
Operations & Client Success Coordinator (TLGC) | ZR_23395_JOB
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54000 - 54000
1 Vacancy
Job Description
This is a remote position.
Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.
- Manage all client communications across multiple channels (email phone SMS) with strict response time standards
- Coordinate and optimize scheduling across Brisbane and Sydney locations balancing immediate needs with longterm planning
- Handle operational scheduling including travel time optimization and conflict prevention
- Create and maintain documentation for all processes and systems
- Manage social media presence across Facebook and Instagram platforms
- Implement and oversee automated review generation system
- Track and report on lead sources and conversion rates
- Ensure completion of technician job cards and required documentation
- Conduct weekly quality control audits for both locations
- Maintain content calendar and ensure consistent brand messaging
- Support the transition to and optimization of new CRM system (Lana)
Scopes:
- Manage response times under 1 hour during business hours
- Oversee scheduling for 250300 jobs per location
- Handle all client communications from initial inquiry through to ongoing relationship management
- Maintain documentation and processes across entire customer journey
- Manage social media presence across multiple platforms
- Track and optimize lead generation and conversion metrics
- Support operations across both Brisbane and Sydney locations
- Coordinate seasonal workflow variations efficiently
Requirements
- Exceptional communication skills with strong attention to detail
- Experience in scheduling and operational coordination
- Proficiency with CRM systems and ability to learn new software quickly
- Strong organizational skills and ability to manage multiple priorities
- Experience with social media management and content creation
- Demonstrated ability to create and document processes
- Strong problemsolving skills and proactive mindset
- Experience with reporting and data analysis
- Ability to work independently and take initiative
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Exceptional communication skills with strong attention to detail Experience in scheduling and operational coordination Proficiency with CRM systems and ability to learn new software quickly Strong organizational skills and ability to manage multiple priorities Experience with social media management and content creation Demonstrated ability to create and document processes Strong problem-solving skills and proactive mindset Experience with reporting and data analysis Ability to work independently and take initiative Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_23395_JOB
Employment Type
Full Time
