IT Services Assistant
IT Services Assistant
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Job Description
IT Relations Assistant
Location: Cardiff or Gloucestershire
Start date: ASAP
Hours: MondayFriday 09:0017:00pm.
Are you a proactive IT professional with a passion for people as much as technology Were looking for an IT Relations Assistant to become the friendly face of tech support across our Redkite offices.
We re not looking for a typical IT helpdesk technician you ll be a key player in our IT function running inductions training sessions and being the goto person who helps demystify tech for everyone. If you love people as much as you love solving problems and youre proactive visible and full of ideas this could be the perfect next step.
Redkite Solicitors prides itself on being able to offer a broad range of legal services that are able to meet the diverse needs of its clients. Our firm has been providing legal advice to individuals families and businesses in our communities since 1898 and we are here for our clients every step of the way. We are a forwardlooking everexpanding firm and are proud to be an employer of choice for around 250 staff members.
This role is responsible for supporting the IT Services Manager in providing IT support and training to our employees getting involved in IT projects and adding value to the firm s IT provision.
- Provide onsite remote and facetoface IT support to endusers across all Redkite offices mainly covering Cardiff to Gloucestershire delivering a responsive and personable service.
- Act as a visible IT presence across the business building trust with users understanding their pain points and proactively offering techbased solutions.
- Work closely with our Managed Service Provider (MSP) to manage helpdesk tickets analyse trends and identify recurring issues for resolution and training.
- Lead and prioritise your daily workload ensuring a collaborative efficient working approach.
- Monitor the IT Services mailbox responding to user requests and identifying opportunities for improved support.
- Support the IT Services Manager with businessasusual (BAU) activities including cyber security initiatives networking issues and system enhancements.
- Troubleshoot software and hardware issues across laptops mobile devices and other workplace tech ensuring minimal disruption to users.
Requirements
We re looking for a confident approachable IT professional who enjoys helping others and can thrive in a fastpaced peopledriven environment. The ideal candidate will bring not just technical knowhow but a proactive mindset and strong communication skills that inspire trust and engagement.
- Minimum of 2 years relevant IT experience and ideally experience within a law firm or using legal software
- Proven ability to present training concepts and materials clearly to professional legal and technical audiences both in writing and in person
- Confident delivering userfocused training sessions (classroom 1:1 remote and webinars)
- Advanced knowledge of Microsoft Office Suite (Outlook Word Excel PowerPoint)
- Good working knowledge of Microsoft Teams and PDF software (Adobe Pro or equivalent)
- Experience supporting and troubleshooting both software and hardware (laptops mobile devices networks
- Willingness to regularly attend all Redkite Offices across South Wales and Gloucestershire
- Full clean UK driving license and access to your own vehicle
Benefits
What is in it for you
We re committed to creating a supportive inclusive and highperforming legal team. You ll be joining colleagues who are not only legally excellent but also commercially astute and downtoearth. We value trust boldness excellence and teamwork and we want you to thrive as part of that.
- 25 days annual leave entitlement
- Holiday buy and sell scheme
- Contributions to gym membership
- Flexible working considerations
- Career development
- Redkite rewards scheme
If you re interested in this role please APPLY NOW!
At Redkite we are committed to creating a diverse inclusive and supportive workplace where everyone is valued. We welcome applicants from all backgrounds including gender race ethnicity sexual orientation disability age religion and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. We believe that diversity strengthens our team and helps us better serve our clients.
Employment Type
Full Time
