Orders & Billing Administrator (Irving, TX)
Orders & Billing Administrator (Irving, TX)
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Salary Not Disclosed
1 Vacancy
Job Description
Globally recognized for exceptional product performance and versatility Fotona develops awardwinning aesthetic medical and dentallasers. With over 50 years of laser expertise and industry leadership Fotona has sold over 30000 lasers worldwide with distribution in over 60 countries. Fotonas reputation for excellence is earned from its dedication to R&D unparalleled quality reliability ease of use and durability.
Fotona is seeking a reliable detailoriented Orders and Billing Administrator to join our team. This role involves processing orders managing billing tasks and supporting internal departments. If youre organized eager to learn and thrive in a fastpaced collaborative environment wed love to hear from you.
Key Responsibilities:
- Process orders and document discrepancies using various logs (training provided).
- Handle tax and credit card processing (training provided).
- Assist the Accounting department with funding directives (training provided).
- Perform Service Desk billing tasks (training provided).
- Conduct collections on pastdue Accounts Receivable service payments (training and incentives available).
- Fulfill returns and refunds for the Service and Orders departments (training provided).
- Manage a multiline phone system (training provided).
- Act as a communication liaison between the Orders Department and other internal departments.
- Adhere to department Standard Operating Procedures (SOPs).
Skills and Abilities:
- Curious and eager to learn new products and processes.
- Excellent verbal and written communication skills able to interact effectively with customers and internal teams.
- Strong problem solving and troubleshooting skills.
- Selfmotivated and proactive with the ability to work independently.
- Performs well under pressure and manages time effectively.
- High attention to detail and strong organizational skills.
- Flexible and able to multitask in a dynamic environment.
- Adaptable to changes in departmental needs and priorities.
- Collaborative with a teamoriented mindset.
Requirements:
- Minimum of 1 year of experience in customer service administrative or clerical roles.
- Ability to lift and carry up to 20 lbs; occasionally assist the shipping department with pulling/packing or transporting returns over 20 lbs.
- Ability to stand lift push/pull bend squat stretch reach twist/turn walk and reach throughout the dayability to work at a computer and sit for extended periods.
- High school diploma or equivalent.
Compensation:
- Competitive pay based on experience.
- Excellent benefits package including Medical Dental Visionand Life Insurance.
- 401(k) with matching.
- Opportunity to develop and grow a careerwithin a fastgrowing and industryleading company.
*Fotona is an equalopportunity employer.
Required Experience:
Junior IC
Employment Type
Full-Time
