Resident Manager
Resident Manager
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$ 167000 - 213000
1 Vacancy
Job Description
JOB SUMMARY
Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office Retail/Gift Shops Recreation/Fitness Center Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brands target customer needs ensures employee satisfaction focuses on growing revenues and maximizes the financial performance of the department. Develops and implements propertywide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
2year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major; 4 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.
OR
4year bachelors degree in Business Administration Hotel and Restaurant Management or related major; 2 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations
Working with Rooms management team to develop an operational strategy that is aligned with the brands business strategy and leads its execution.
Reviewing comment cards guest satisfaction results and other data to identify areas of improvement.
Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
Participating in public space walkthroughs with Engineering and Housekeeping to ensure guest rooms public space and back of the house areas are well maintained and preventative maintenance processes are in place.
Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
Reviewing reports and financial statements to determine Rooms operations performance against budget.
Communicating a clear and consistent message regarding departmental goals to produce desired results.
Leading Operations Teams
Ensuring employees are treated fairly and equitably.
Celebrating successes and publicly recognizes the contributions of team members.
Fostering employee commitment to providing excellent service participating in daily standup meetings and models desired service behaviors in all interactions with guests and employees.
Making and executes the necessary decisions to keep property moving forward toward achievement of goals.
Managing Relationships with Property Stakeholders
Attending owners meetings and provides meaning or context to the rooms operational and financial results.
Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.
Managing Profitability
Coaching and supports operations team to effectively manage occupancy & rate wages and controllable expenses.
Working with direct reports to determine areas of concern and establish ways to improve the departments financial performance.
Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.
Focusing on maintaining profit margins without compromising guest or employee satisfaction.
Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.
Managing the Guest Experience
Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Championing the brands service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
Ensuring core elements of the service strategy are in place to produce the desired results.
Establishing and maintaining open collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
Interfacing with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction.
The salary range for this position is $167000 to $213000 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
