Customer Success Brand Ambassador
Customer Success Brand Ambassador
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Success & Brand Ambassador
Location: Remote (South Africa)
Compensation: $1400 $1600 USD/month performance incentives
Industry: Sports Betting / Consumer Apps
Schedule: Fulltime 40 hours/week) flexible hours with some overlap in North American time zones
About the Role
We re seeking an energetic and personable Customer Success & Brand Ambassador to help drive user onboarding retention and app adoption. This fulltime remote role is ideal for someone who s passionate about sports patient with younger users and confident in explaining digital tools to a wide audience.
You ll be the face of our platform to new users guiding them through the onboarding experience encouraging adoption of our features upselling premium offerings and helping foster a vibrant user community.
This position offers the chance to grow with a fastmoving startup at the forefront of the sports betting industry while working remotely with flexible hours. The role includes elements of customer success sales community engagement and light brand ambassadorship.
Key Responsibilities
- Conduct personalized onboarding calls with new users focusing on product education and successful activation
- Host monthly community meetings to gather feedback and build engagement
- Develop and implement strategies to upsell users and increase app usage
- Represent the brand externally and at digital/physical events as needed
- Monitor performance metrics and identify trends to improve conversion rates
- Provide consistent user support with a focus on patience clarity and professionalism
- Collaborate with internal teams to relay user feedback and influence feature development
Who We re Looking For
- 3 4 years of experience in customer success account management or communityfacing roles
- Excellent spoken and written English
- Prior experience working at or with sports betting platforms such as Betway Hollywoodbets Sunbets or similar is highly preferred
- Strong communication presentation and interpersonal skills
- Demonstrated success in hitting onboarding upselling or retention KPIs
- A proactive selfstarting mindset with the ability to work independently
- Interest in sports (North American sports preferred MMA boxing soccer rugby cricket or is an asset
- Comfort working flexible hours to support users across time zones
Nice to Have
- Familiarity with mobile apps and the sports betting ecosystem
- Exposure to North American sports culture or platforms
- Experience with remote work tools and CRMs (TBD)
Compensation & Perks
- Monthly compensation: $1400 $1600 USD
- Performancebased bonuses for user engagement referrals and app adoption
- Opportunity for immediate career growth in a growing company
- Fully remote role with flexible working hours
- A passionate and supportive team environment
Employment Type
Full Time
