Now Hiring: Client Intake Specialist Criminal Law Firm

Be the Voice That Helps Clients Take Their First Step Toward Justice

Location: Marietta GA
Firm: Frye Law Group

Are you a natural communicator with a heart for helping people in their most vulnerable moments

Do you thrive in a fastpaced environment where empathy organization and accountability are key
Are you a closer who can turn meaningful conversations into action
If so you might be the Intake Specialist weve been searching for!

About Frye Law Group

We are a respected Criminal Defense Law Firm in Marietta GA led by Kim Frye a metro Atlanta recognized defense attorney dedicated to fighting for the rights of people facing serious legal challenges. We dont just handle cases we change lives.

At Frye Law Group we believe in:
Systems & KPIs that drive performance
Teamwork Integrity and Innovation
Mentorship growth and a culture of accountability
Celebrating both personal and professional wins

Summary of Who Were Looking For

Our Intake Specialist is a rockstar communicator and the first point of contact for potential clients. Youll make every caller feel seen heard and supported while efficiently collecting case information and preparing them for their next step with our legal team.

Youll support our mission by:
Building trust and rapport with prospective clients
Triaging client needs and scheduling with our attorneys
Entering and managing accurate information in our CRM
Making a difference in the lives of people who truly need it

Key Responsibilities

Initial Client Contact

Handle inbound calls emails and live chats from potential clients

Screen cases to determine if they meet our firms criteria

Case Intake & Evaluation

Use intake scripts to gather essential client and case information

Identify client goals and offer solutions

Schedule with our legal team

Prepare and send new client paperwork

Client Communication

Communicate clearly empathetically and consistently

Keep clients informed and engaged throughout the intake process

Data Entry & Coordination

Accurately input lead and client data into CRM

Maintain documentation and prepare files for Attorneys and Paralegal

Generate monthly reports for the Director of Operations

Followup & Support

Manage followups with unclosed leads

Collaborate closely with the Legal Team for seamless onboarding

Market & Client Insights

Report weekly and monthly on trends audience feedback and suggested pivots in marketing or services

Propose new clientfacing materials (checklists handouts guides)

Administrative Support

Help develop and refine intakerelated systems and SOPs

Assist with improving operational procedures and documentation

Why Youll Love Working With Us

Purposedriven work that changes lives
Mentorship and growth opportunities within Frye Law Group
A fun positive culture that rewards effort and results
Clear expectations consistent feedback and a path to success
A chance to join a firm where your voice and impact truly matter

Youre a Perfect Fit If You:

Thrive on meaningful conversations that lead to real change
Are emotionally intelligent organized and resultsdriven
Love working within systems and tracking performance
Are looking for a career not just a job
Have previous experience in client intake sales legal or customer service (strongly preferred)

Dont Apply If You:

Are just looking for a paycheck not a purpose
Dont enjoy being on the phone for several hours a day
Avoid accountability or are not open to feedback and growth
Are uncomfortable in a dynamic highperformance team environment

Skills & Qualifications

Were looking for a confident compassionate and detailoriented professional who brings both heart and hustle to the role. The ideal Intake Specialist will possess a combination of technical proficiency interpersonal finesse and an unwavering commitment to excellence.

Core Competencies:

Exceptional communication & listening skills

High emotional intelligence and professionalism

Excellent organization and time management

Strong attention to detail including grammar spelling and accurate data entry

Proven track record 5 years preferred) in customer service client intake or client relations

Confident adaptable and proactive problemsolving

Strong typing IT and computer skills including Mac Systems and Applications Microsoft Office Suite CRM systems and marketing tools

Ability to work independently and collaboratively

A passion for helping others and making a positive impact

Understanding of business principles and firmwide goals

Key Traits:

Confidence and professionalism on the phone and in writing

Clear communication and people skills

Flexibility and adaptability

Strong teamwork and collaboration abilities

A desire to grow in a missiondriven legal team

Education Requirements:

High School Diploma or equivalent (required)
Bachelors Degree in Marketing Business Communications or a related field (preferred)

Ready to Apply

Were hiring immediately and looking for the best of the best. If you believe youre the right fit and ready to grow with a toptier legal team we want to hear from you.

When applying include the following attachments:

1. Your resume in PDF form
2. A Word document that includes:
   a) A personal bio
   b) A brief explanation of why you believe youre a good fit for the position
   c) A short paragraph 56 sentences): Describe a time when you helped a client or customer feel heard and understood

Hiring Process Overview

Our hiring process is designed to ensure a strong mutual fit and to give each candidate the opportunity to showcase their skills values and readiness to join our highperforming team. The process will consist of the following three phases:

Phase 1: Initial Screening and Interview
Candidates selected for the first round will be invited to a Zoom meeting. During this session we will review your submitted resume and Word document and conduct an initial interview to better understand your experience communication style and alignment with our firms mission.

Phase 2: SkillsBased Assignment
Applicants who advance will be given an additional assignment designed to evaluate key competencies required for the Intake Specialist role. This will be submitted remotely within a designated timeframe.

Phase 3: InPerson Interview
Finalists will be invited for an inperson interview at our Marietta office. This meeting will be with the Director of Operations and the Owner of the Firm Attorney Kim Frye.

Note: Being bilingual is not required but it is a significant plus and will be highly valued.

Skills :