Technical Writer
Technical Writer
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Job Description
Bizzell US is seeking a detailoriented Technical Writer to create clear concise and userfriendly documentation supporting FOHs IT operations and services. This position will develop Standard Operating Procedures (SOPs) user manuals training guides and system documentation that translate technical content into accessible formats for stakeholders of varying technical expertise.
Key Responsibilities
Documentation Development
- Draft edit and maintain SOPs technical manuals system design documentation and operational playbooks.
- Translate technical information from engineers developers and project teams into clear structured documents.
- Produce user guides and reference material for GOTS applications SharePoint ServiceNow Salesforce and other FOH systems.
Knowledge Management
- Maintain a centralized documentation repository using SharePoint or a designated knowledge base system.
- Support version control approval workflows and document archival processes.
Process Mapping & Reporting
- Collaborate with subject matter experts (SMEs) to map business processes and workflows.
- Develop visual aids such as diagrams charts and stepbystep procedures for presentations and audits.
Compliance & Quality Assurance
- Ensure all documentation complies with Section 508 accessibility standards and FOH/HHS style guides.
- Perform routine audits and updates to documentation based on system changes or stakeholder feedback.
Required Qualifications
- Bachelors degree in English Communications Technical Writing or related field.
- 3 years of experience as a technical writer supporting IT programs or federal projects.
- Proficiency with Microsoft Word Visio Adobe Acrobat and SharePoint.
- Excellent writing editing and formatting skills for both technical and nontechnical audiences.
Preferred Qualifications
- Experience supporting HHS NIH or federal health programs.
- Familiarity with FedRAMP FISMA and NIST documentation structures.
- Working knowledge of Agile delivery environments and IT service management tools (e.g. Jira ServiceNow).
Work Environment
- Hybrid schedule with onsite work in Rockville MD as needed.
- Must be available during standard FOH business hours (7 AM 6 PM EST).
Employment Type
Full Time
