Director of Service Coordination
Director of Service Coordination
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Job Description
Job Details
Description
Director of Service CoordinationEastern Region
Fulltime
Saint Louis MO
Saint Louis County
(Hybrid/Remote)
**Applicant must live in the service area to be considered**
The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently CHS provides programs and services to assist individuals with disabilities lowincome atrisk children and their families to meet their goals and experience their best lives while living working playing and becoming a part of their communities. As an organization we are leaders in excellence we have a steadfast commitment to solutions we respect all differences abilities and similarities in our employees and clients and we advocate autonomy!
SUMMARY
The Director of Service Coordination supports the CHS mission by managing and directing daily operations of the Service Coordination department and follows the contracts between the Department of Mental Health Division of Developmental Disabilities and Senate Bill 40 Boards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Affirms the Success of Team Members assigned by recruiting interviewing hiring scheduling and providing necessary training. Planning assigning and directing work by appraising performance by evaluating direct reports for skills directly related to their job descriptions and provides training reinforcement or redirection as necessary. Reward resolves and address complaints or grievances by handling discipline and termination of assigned team members in accordance with company policy by implementing measures focused on motivation of the Service Coordination team to improve performance quality and efficiencies.
Coaches and mentors direct reports on department direction mission and essential job responsibilities by working with SC Supervisors in planning assessing and determining needs for persons served within the assigned geographical areas. Provides guidance and direction as needed to the SC teams by locating residential services forepersons served addressing critical incidents support monitoring issues as well as identifying trends and quality assurance issues with provider agencies as necessary. Manage caseload intakes and transfers within the SC Department for the assigned geographical region.
Creates a Culture of Communication by interacting with staff that promotes the concept of teamwork presents a positive attitude and demeanor maintaining effective communication and professional relationships when working with persons served parents/guardians coworkers administrative staff community agencies and all CHS staff.
Monitors the SC Department budget (for the specific geographical region) by assuring that billing targets are met for the projected budget income expenses are monitored to assure they are staying within the budgeted/allotted amounts. Monitor utilization review data by assuring timelines are being met according to the designated outcomes and troubleshooting/problemsolving any areas of concern.
Delivers Quality Services to Individuals by managing and evaluating the Service Coordination Department (within assigned geographical area) to assure that DMHDDD directives and policies Medicaid Waiver guidelines Individual Support Plan Reviews person centered planning guidelines CHS policies and CARF standards are being met. Maintains a professional working relationship with the DMHDDD Regional Offices by coordinating and communicating provider information to Regional Office Provider Relations and/or Quality Enhancement staff regarding the status of community providers.
Monitors CHS SC dashboard data by identifying trends in performance metrics and quality indicators and addressing these with Supervisory staff as needed.
Responsible for promoting a positive Safety Culture is expected and necessary to make CHS a safe place in which to work. Safe work practices and policies for this position shall be reviewed and followed.
Carries out special assignments or duties when requested by representing the SC Department on various special committees and teams as needed. Attends and participates in staff meetings inservices and staff development training sessions as appropriate.
SKILLS AND ABILITIES
- Ability to work with a variety of professionals from a range of disciplines to integrate their evaluations into the clients individual support plan as needed.
- Ability to communicate orally and in writing in an effective appropriate and clear manner
- Ability to utilize multiple computer formats
- Ability to work in a professional manner with people of economically and culturally diverse backgrounds by establishing clear and courteous lines of communication with persons receiving services families service providers and outside agencies.
- Ability to complete work within the specified timelines in an accurate manner and the ability to return calls and emails within one business day.
- Ability to effectively set and communicate timelines and follow established timelines while maintaining adaptability for unforeseen changes and circumstances or needs.
- Ability to work independently and be resourceful while asking for assistance when necessary.
- Ability to apply mathematical skills and concepts with regards to understanding reviewing creating and maintaining budgets in accordance with the needs of the individual served.
- Ability to exercise discretion regarding confidential information.
- Ability to advocate for the rights of the individuals served.
- Ability to facilitate and lead an ISP team.
COMPETENCIES
- Accurate listening
- Conceptual thinking
- Give/receive constructive criticism
- Handling stress well
- Leading others
- Monitoring others
- Personal accountability
- Proactive thinking
- Being able to relate to others
- Realistic goal setting for others
- Respect for policies
- Resultsorientated thinking
- Selfconfidence
- Problemsolving
- Attention to detail
- Organizational skills
- Time Management skills
- Adaptability
- Persistence
- Long range planning
- Practical thinking
- Express empathy
- Remaining unbiased
- Role awareness
QUALIFICATIONS
REQUIRED EDUCATION
Bachelors degree (BA or BS) in related field from an accredited university plus seven years of related work experience or combination of education and experience to equal eleven years.
REQUIRED EXPERIENCE
Previous supervisory experience is required; working knowledge of vocational rehabilitation community employment services strong leadership qualities personnel management and exceptional communication interpersonal and organizational skills are preferred.
Excellent Excel Access Word and PowerPoint skills.
Strong communication skills both written and verbal.
REQUIRED MISCELLANEOUS QUALIFICATIONS
Must provide valid drivers license.
Must provide proof of personal valid vehicle insurance.
PREFERRED EXPERIENCE
Experience as a member of a multidisciplinary team in the areas assessing developing or implementing individual personcentered plans especially for persons with intellectual/developmental disabilities.
BENEFITS:CHS offers bestinindustry benefits. Click here to view our Benefits guide for more details
SHIFTS: FT (40 hrs.) MonFri: 8am4:30pm
EEO STATEMENT
Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This statement applies throughout the life cycle of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
If you are unable to submit your application because of incompatible assistive technology or a disability please contact us atext. 331 orask for HR.
Required Experience:
Director
Employment Type
Full-Time
