E-Commerce Customer Support Agent (ZR_23396_JOB)
E-Commerce Customer Support Agent (ZR_23396_JOB)
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Job Description
This is a remote position.
- Contract type: Independent Contractor
- Schedule: approximately 4 hours per day 5 days a week
- Client Timezone: Perth Australia (preferably 9 AM to 1 PM Perth time/Manila)
Join a rapidly growing ecommerce startup that s revolutionizing the home decor industry! This innovative online retailer specializes in highquality customizable couch covers that transform living spaces. With a commitment to customer satisfaction and a passion for interior design this company has experienced explosive growth in just eight months. As they continue to expand their reach and product line they re seeking a dedicated Customer Support Representative to be the friendly face of their brand.
Are you passionate about home decor and delivering exceptional customer experiences We re seeking a detailoriented and enthusiastic Customer Support Representative to join our dynamic ecommerce team. In this role you ll be the primary point of contact for our customers guiding them through their purchase journey and ensuring their complete satisfaction. You ll have the opportunity to work with cuttingedge ecommerce and customer support platforms honing your skills in a fastpaced growthoriented environment. This position offers the perfect blend of problemsolving communication and product expertise all while working remotely with a flexible schedule.
- Provide topnotch customer support via email and social media platforms addressing inquiries about our stylish couch covers and accessories
- Guide customers through the selection process offering expert advice on product sizes materials and customization options
- Efficiently manage and update order statuses ensuring customers are always informed about their purchases
- Utilize Gorgias customer support software to streamline and optimize customer interactions
- Collaborate with our international supply chain partners to resolve complex order issues and maintain customer satisfaction
- Monitor social media channels for customer feedback questions and engagement opportunities
- Apply provided template responses creatively to address common customer inquiries while maintaining a personal touch
- Identify and escalate complex issues to the business owner contributing to continuous improvement of our customer support processes
Requirements
- Proven experience in customer support roles preferably in ecommerce or retail environments
- Familiarity with Shopify ecommerce platform and enthusiasm for learning new technologies
- Excellent written and verbal communication skills in English with a friendly and professional demeanor
- Strong time management skills and ability to work independently in a remote setting
- Experience with Gorgias customer support software is a plus but not required (training will be provided)
- Proficiency in using various communication tools including email social media platforms and messaging apps
- Passion for home decor and ability to provide knowledgeable advice about interior design trends
- Flexibility to occasionally monitor social media during weekends (no email responses required on weekends)
- Reliable internet connection and comfortable home office setup for remote work
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
Proven experience in customer support roles, preferably in e-commerce or retail environments Familiarity with Shopify e-commerce platform and enthusiasm for learning new technologies Excellent written and verbal communication skills in English, with a friendly and professional demeanor Strong time management skills and ability to work independently in a remote setting Experience with Gorgias customer support software is a plus, but not required (training will be provided) Proficiency in using various communication tools including email, social media platforms, and messaging apps Passion for home decor and ability to provide knowledgeable advice about interior design trends Flexibility to occasionally monitor social media during weekends (no email responses required on weekends) Reliable internet connection and comfortable home office setup for remote work Independent Contractor Perks Permanent work from home Immediate hiring Steady freelance job ZR_23396_JOB
Employment Type
Full Time
