Level 2 Helpdesk | AU | Onsite
Level 2 Helpdesk | AU | Onsite
Posted on :
21-05-2025
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
60000 - 65000
Vacancy
1 Vacancy
Posted on :
21-05-2025
Job Description
Job Summary:
The Level 2 Help Desk is responsible for providing IT consulting services to our clients and leading a helpdesk team. The focus is on business IT systems and responsibilities include design implementation maintenance and support of Local Area and Wide Area networks.
This position is primarily responsible for the delivery of technical services and support on and offsite. We currently require a Level 2 Helpdesk Engineer to act as an escalation point for the Level 1 Helpdesk Team and provide support with ongoing projects. The role requires the ability to interact at all levels of an organization while simultaneously providing proactive recommendations for the management and
maintenance of our client s IT systems.
Job Description:
Provide 2ndlevel support and manage escalations when required.
Design new LAN and WAN IT system configurations
Maximize network performance by monitoring performance and troubleshooting problems and outages on the network.
Schedule and manage system software upgrades and patch management of core devices.
Utilizing multiple sources for information investigate and resolve network faults while communicating the status of the issues to the client and internal management.
Secure network systems by establishing and enforcing security policies and implementation of security devices and software.
Monitor administer upgrade and configure firewall environments.
Monitor and ensure firmware on client devices is up to date.
Configuration of routers and switching equipment for voice and data services.
Remote technical support to local and international clients.
Hardware & Software Support.
Liaise with project managers sales consultants IT software and hardware vendors in order to deliver costeffective IT solutions.
Client systems management.
Client relationship management
Requirements
Requirements
Bachelor s/College Degree specializing in Information Technology Service Desk or equivalent.
Minimum of 3 years relevant experience in a global MSP environment
Able to handle L1 and L2 concerns
Knowledge in network engineering security cloud patches and monitoring.
Basic networking troubleshooting and understanding (VLAN Firewalls Routing).
Experience and competency using Word Excel Microsoft Outlook and Google Suite products
The ability to handle multiple clients with different requirements and environments is necessary.
Professional work experience in team building and project management.
Advanced education and application of business analysis techniques and strategy.
Professional experience and a highlevel understanding of working with various operating systems and their implications.
Ability to work together with teams from several departments to facilitate the orderly execution of a proposed project plan.
Relevant certifications (e.g. Microsoft Certified: Azure Administrator Cisco Certified Network Professional) are advantageous
Exchange Online Mailbox Management
Microsoft Teams
SharePoint Online
OneDrive for Business
Email security and archive technologies.
Thirdparty mail filtering solutions
Extensive knowledge of core collaboration services in Office 365 including
Users
Traditional Groups (Security Distribution)
Office 365 Groups
Azure AD Connect
Azure MFA
SSPR
Working knowledge of core AzureAD (Entra) identity management and related objects including:
Excellent communication interpersonal and problemsolving skills
Ability to work independently and as part of a team.
Nice to have.
Microsoft MDM and Intune Experience
Security Certifications
Microsoft Certifications
And other relevant Industry Certifications
Office 365 Portal and Licensing Management Experience
Experience Managing Apple MAC devices.
IP Telephony Experience
Additional Job Details:
Setup and Location: Onsite Open to Hybrid after 6 months
Work Schedule: 9:00 AM to 6:00 PM (AEST) 7:00 AM to 4:00 PM (PH Time)
Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
Benefits
Benefits
Join Us and Enjoy!
HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: YearEnd Party Family Day Team Building and more!
Why Join Staff Domain
At Staff Domain we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South
Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas.
We take pride in our dynamic and supportive work environment where you ll have access to cuttingedge technology and tools to help you excel in your role. As a member of our team you ll be part of a high growth.
The Level 2 Help Desk is responsible for providing IT consulting services to our clients and leading a helpdesk team. The focus is on business IT systems and responsibilities include design, implementation, maintenance, and support of Local Area and Wide Area networks. This position is primarily responsible for the delivery of technical services and support, on and off-site. We currently require a Level 2 Helpdesk Engineer to act as an escalation point for the Level 1 Helpdesk Team and provide support with ongoing projects. The role requires the ability to interact at all levels of an organization while simultaneously providing proactive recommendations for the management and maintenance of our client s IT systems. Job Description: Provide 2nd-level support and manage escalations when required. Design new LAN and WAN IT system configurations Maximize network performance by monitoring performance and troubleshooting problems and outages on the network. Schedule and manage system software upgrades and patch management of core devices. Utilizing multiple sources for information, investigate and resolve network faults while communicating the status of the issues to the client and internal management. Secure network systems by establishing and enforcing security policies and implementation of security devices and software. Monitor, administer, upgrade, and configure firewall environments. Monitor and ensure firmware on client devices is up to date. Configuration of routers and switching equipment for voice and data services. Remote technical support to local and international clients. Hardware & Software Support. Liaise with project managers, sales consultants, IT software and hardware vendors in order to deliver cost-effective IT solutions. Client systems management. Client relationship management Requirements Bachelor s/College Degree specializing in Information Technology, Service Desk, or equivalent. Minimum of 3+ years relevant experience in a global MSP environment Able to handle L1 and L2 concerns Knowledge in network engineering, security cloud, patches, and monitoring. Basic networking, troubleshooting, and understanding (VLAN, Firewalls, Routing). Experience and competency using Word, Excel, Microsoft Outlook, and Google Suite products The ability to handle multiple clients with different requirements and environments is necessary. Professional work experience in team building and project management. Advanced education and application of business analysis techniques and strategy. Professional experience and a high-level understanding of working with various operating systems and their implications. Ability to work together with teams from several departments to facilitate the orderly execution of a proposed project plan. Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Cisco Certified Network Professional) are advantageous Exchange Online Mailbox Management Microsoft Teams SharePoint Online OneDrive for Business Email security and archive technologies. Third-party mail filtering solutions Extensive knowledge of core collaboration services in Office 365, including Users Traditional Groups (Security, Distribution) Office 365 Groups Azure AD Connect Azure MFA SSPR Working knowledge of core AzureAD (Entra) identity management and related objects, including: Excellent communication, interpersonal, and problem-solving skills Ability to work independently and as part of a team. Nice to have. Microsoft MDM and Intune Experience Security Certifications Microsoft Certifications And other relevant Industry Certifications Office 365 Portal and Licensing Management Experience Experience Managing Apple MAC devices. IP Telephony Experience
Education
Bachelor's Degree
Employment Type
Full Time
Key Skills
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