Senior IT Support Specialist
Senior IT Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
60000 - 130000
1 Vacancy
Job Description
Were on the lookout for an experienced Senior IT Support Specialist with stellar customer service skills to join our dynamic tech team. If you love solving tech challenges and delivering personalized support this is the place for you!
Main Duties & Responsibilities
- Providing support services remote
- Work as part of a growing team to deliver the best possible outcomes
- Troubleshooting Operating System and application issues (Microsoft Windows Server & Desktop / Mac OS)
- Microsoft 365 Administration (Exchange/SharePoint/Device Management)
- Active Directory Administration (OnPremises Active Directory Azure Active Directory and Hybrid)
- Installing and configuring computer hardware remote only if needed and when possible (Desktop/Laptop/Networking Equipment)
- Liaise and engage with 3rd party vendors for escalations as required
- Using a ticketing system (ConnectWise Manage) for realtime record management
- Maintain and update internal documentation using IT Glue
- Ongoing vendor industry training & certifications (e.g. Microsoft Sophos Datto Fortinet to name a few)
Requirements
- A great attitude and willingness to learn new technologies
- Previous experience in an MSP support role is essential (minimum 2 years)
- Strong Windows Desktop Operating System experience (Windows 10 & Windows 11)
- Linux/Unix System Management is desired although not essential
- Outstanding End user support and confident telephone manner
- Microsoft 365 Administration and Support experience (Admin Portal/Exchange/SharePoint/OneDrive) Modern Workspace
- Good understanding of Networking Technologies (DHCP/DNS/LAN/WLAN/WAN)
- Business Application Support experience (IE: Microsoft Applications MYOB and Accounting Applications Dropbox Adobe CC etc.)
- Peripheral troubleshooting (IE: printers/scanners/cameras)
- Experience with ticketing systems (ConnectWise Manage desirable)
- Experience with RMM systems (ConnectWise RMM desirable)
- Experience with Backup Technologies (Datto/StorageCraft desirable)
- Experience with Antivirus/XDR Technologies (Sophos & Defender desirable)
- Server support experience would be considerably advantageous although not essential
Benefits
- Very competitive salary
- Meal rice and transportation allowances
- Annual appraisal and bonuses
- Vacation and sick leaves
- Strictly 8hour workday
- Comprehensive health plan for you and your loved ones
- Incentivedriven working atmosphere
- Healthy and conducive work environment with progressive and innovative management culture
- Limitless opportunities to enrich your skills acquire new experiences work with the best and advance your career
- Direct supervisor exposure to top industry experts in various disciplines at strategic companies
- Opportunity to travel both local and overseas for business trips
Required Skills A great attitude and willingness to learn new technologies Previous experience in an MSP support role is essential (minimum 2 years) Strong Windows Desktop Operating System experience (Windows 10 & Windows 11) Linux/Unix System Management is desired, although not essential Outstanding End user support and confident telephone manner Microsoft 365 Administration and Support experience (Admin Portal/Exchange/SharePoint/OneDrive) Modern Workspace Good understanding of Networking Technologies (DHCP/DNS/LAN/WLAN/WAN) Business Application Support experience (IE: Microsoft Applications, MYOB and Accounting Applications, Dropbox, Adobe CC, etc.) Peripheral troubleshooting (IE: printers/scanners/cameras) Experience with ticketing systems (ConnectWise Manage desirable) Experience with RMM systems (ConnectWise RMM desirable) Experience with Backup Technologies (Datto/StorageCraft desirable) Experience with Antivirus/XDR Technologies (Sophos & Defender desirable) Server support experience would be considerably advantageous, although not essential
Employment Type
Full Time
