CFL Accounts & Global Program Coordinator
CFL Accounts & Global Program Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 50000 - 54000
1 Vacancy
Job Description
Job Details
Description
AIFS Abroad
Position: CFL Accounts & Global Program Coordinator
Location: Stamford CT
Application Deadline: 28 May 2025
Expected Start Date: 26 June 2025
About AIFS Abroad
At AIFS we bring the world together through transformative international education. Since 1964 weve helped over 1.6 million participants engage in cultural exchange and educational programs worldwide. AIFS Abroad is a division of the American Institute For Foreign Study (AIFS) and we offer study abroad programs customized facultyled experiences international internships and career readiness initiatives in over 20 countries.
Team Culture
We are a missionfocused team committed to delivering highquality international education programs. Our work environment is collaborative transparent and supportive of professional growth. We encourage ideasharing continuous learning and personal development using tools like CliftonStrengths to help team members build on their individual capabilities.
Position Summary/Overview
The CFL Accounts & Global Program Coordinator is a vital member of the Program Operations team responsible for supporting predeparture processes such as billing registration and participant support. This is a fulltime hybrid position based in Stamford CT requiring two inoffice days per week. The position may also involve travel only on rare occasions and evening or weekend availability during peak program periods. This role reports directly to the Director of Customized Faculty Programs.
Salary: $50000$54000 based on experience.
Key Responsibilities
- Billing & Financial Support
- Monitor and follow up on student and institutional payments
- Handle financial aid payment and refund inquiries
- Generate invoices process refunds and handle participant account adjustments
- Program Registration Advising
- Set up customized facultyled programs in the system
- Facilitate participant registration and data collection
- Draft key materials (e.g. visa letters marketing content)
- Respond to predeparture questions from students faculty and advisors
- General Program Operations Support
- Troubleshoot technical issues related to payment and AIFS portals.
- Assist with data tracking and reporting
- Provide 24/7 emergency support on a rotating basis
- Contribute to continuous improvement and support additional tasks as assigned
Expectations for the Role
- 30 Days: Understand team structure and processes
- 60 Days: Complete training and gain program knowledge
- 90 Days: Begin managing own program portfolio
- 6 Months: Demonstrate workflow efficiency and database mastery
- 1 Year: Fully integrated and confident in responsibilities
Qualifications
Qualifications & Experience
- Bachelors degree required
- Minimum 1 year of experience in customer service or clientfacing roles
- Experience in higher education or international environments preferred
- Proficiency with Microsoft Office (especially Excel)
- Experience managing financial transactions (e.g. payments refunds)
- Excellent written and verbal communication skills
- Bonus: Familiarity with CRM systems (e.g. HubSpot) Canva or similar tools
Key Skills
- Strong multitasking and problemsolving abilities
- Calm and efficient under pressure
- Highquality customer service mindset
- Comfort working with diverse teams and stakeholders
Recruitment Process
- Submit Application: Apply through the AIFS Careers site
- Resume Review:Selected candidates will be asked to answer a few questions related to the role by email
- Interview: Panel interview (6090 minutes)
- Offer: Successful candidatereceives an offer letter
Why Work at AIFS Abroad
- Purposeful Work: Help shape lifechanging international experiences
- Collaborative Environment: Work with a supportive and engaged team committed to shared success
- Comprehensive Benefits: Health dental and vision insurance retirement savings options generous PTO including holidays and sick/wellness days and more
Ready to Apply
- To be considered you must complete the entire application!
For Inquiries:
Contact Karena Cronin at
Equal Opportunity Employer: AIFS /AIFS Abroad provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected federal state or local laws. This policy applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
#AIFSCareers
Required Experience:
Exec
Employment Type
Full-Time
