The Sales Coordinator 1 is responsible for coordinating the daytoday activities pertaining to the sale and rental of equipment.
Essential Functions:
- Models promotes reinforces and rewards the consistent use of HOLTs Values Based Leadership (VBL) tools models and processes to ensure alignment with our Vision Values and Mission
- Acts as the primary contact for internal customers as it pertains to Sales Demos Loaners Heavy Rentals and RPOs
- Assists until able to manage all logistics from order through delivery with transport parts and service to meet customer requests; this could encompass order receiving knowledgeable equipment sourcing account set up and delivery
- Assists until able to manage the life of rentals including contract management insurance coverages customer pricing machine utilization service requests accurate invoicing and credits; requires multitasking through several platforms such as Irental Vision Link Straight Docs DSI and DBS
- Ensures accurate process is followed for CAT Commercial in store credit card sales authorizations and credits
- Schedules delivery and pickup of inventory to maintain appropriate work tool stocking levels by transferring from supply hubs
- Serves as process owner of Product Health Loaners via ; responsibilities entails being the liaison with CAT support representatives sales management and internal parts and service departments to ensure maximum reimbursement
- Issues and receives vendor purchase orders through CODA
- Responsible for answering incoming customer calls via RingCentral inputting leads in Texada and transferring requests to other departments
- Maintains and supports the Retail Customer Experience program to include machine staging signage and handling walkin customer visits
- Serves as primary contact for all sales and rental asset prioritization through service departments via ; requires a strong ability to communicate and influence requests to support our customers equipment availability needs
- Requires regular and punctual employee attendance
- Works safely always and adheres to all applicable safety policies; complies with all company policies procedures and standards
- Performs other related duties and fulfill responsibilities as required
Additional Role Specific Essential Functions:
- Verifies and documents all assets arriving and/or departing equipment yard
- Accurately stages and preps assets to fulfill incoming requests
- Loads and unloads assets conducts inspect procedures fuels and reports the condition of assets per safety protocols
- Provides timely updates for all inventory items leaving and/or returning to the yard through the shipping and receiving function
- Photographs all incoming and outgoing assets and uploads pictures following current processes
- Troubleshoots communicates and problemsolve potential shipping and receiving delays on assets
- Performs reconciles and completes inventory counts of machines and work tools
Knowledge Skills and Abilities:
- Knowledge of construction equipment sales industry
- Knowledge of business accounting principles
- Excellent oral and written communication skills
- Effective utilization of organizational planning selfmanagement analytical problemsolving time management and multitasking skills
- Intermediate MS Office Excel and PowerPoint skills; Advanced MS Word skills
- Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals
- Ability to compute rate ratio and percent and to draw and interpret bar graphs
- Ability to interact with tact and courtesy and maintain a professional manner
- Ability to read and understand information and ideas presented in writing
- Ability to listen to and understand information and ideas presented through spoken words and sentences
Education and Experience:
- High school diploma or equivalent required
- Up to one year of workrelated skill knowledge or experience is preferred
Supervisory Responsibilities:
None
Travel:
- Up to 5% travel maybe expected
Physical Requirements:
- This position involves extended periods on their feet
- This role frequently communicates with others must be able to exchange accurate information in these situations
- Significant amount of time standing walking kneeling squatting crawling bending and twisting
- Constant movement and use of limbs; this position requires good manual dexterity coordination and stamina
- Routinely reacts to visual auditory and other signals including alarms and instructions and is required to visually inspect work
Work Environment:
- Regularly works indoors in environmentally controlled conditions
- Often assists in familiarizing customers with equipment and work tools outdoors on yards and in display areas
- Regularly works outdoors around moving mechanical parts
- May be exposed to weather extremes conditions that include inclement weather heat cold and humidity
- Frequently works at fast pace with unscheduled interruptions
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.
#LIHCT
Required Experience:
IC