Specialist
Specialist
Posted on :
19-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-05-2025
Job Description
Job Duties
Disclaimer
HCL is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns tofor investigation.
Compensation and benefits
A candidates pay within the range will depend on their skills experience education and other factors permitted by law. This role may also be eligible for performancebased bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for needbased leave with no designated number of leave days per year); and 10 paid holidays per year.
- Provide direct FacetoFace world class end user support experience with an emphasis on quality resolutions
- Help improve end users productivity by completing triage offering advice teaching and developing solutions to common challenges with office products and capabilities
- Provide hardware break/fix support and warranty support for current desktop laptop tablets and workstation devices
- Provide operating system and application support to diagnose and resolve unique nonrecurring problems
- Reimage systems as required
- Identifies potential escalations and proactively alerts management as needed.
- Partners as required with other IT teams as appropriate to ensure problem resolution is obtained and if necessary root cause is identified
- Recommend and/or performs upgrades on systems
- Work with procurement staff to purchase hardware and software
- Complete installation and testing of computers and peripherals within established standards and guidelines
- Provide basic support for mobile devices and printers
- Provide primary support to executive users
- Provide equipment move services
- Ensures configuration and inventory management database entries are complete and accurate
- Provides time / resource estimates for assigned tasks including time tracking activities
- Local travel as needed
- Perform other duties as assigned
- Must possess a professional demeanor and strong customer service/consulting/training skills
- Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
- Basic understanding of networks Intel servers and telecoms
- Strong Break / Fix skills Desktops Workstations Notebooks and Dell tablets
- Strong Microsoft Office skills (Outlook Excel Word and PowerPoint)
- Strong Microsoft operating system troubleshooting skills
- Strong macOS operating system (Big Sur & above) troubleshooting skills
- Strong problem solving and critical thinking skills
- Strong written and verbal communication skills
- Must be selfmotivated and the ability to work independently with minimal supervision
- Must have excellent time management skills
- Must be detail and process oriented
- Ability to walk long distances across large facilities
- Must be able to pass a background security check
- Valid drivers license and reliable transportation
- Experience with ticketing systems (BMC SNOW RequestCenter etc.)
- Experience working with executives
- Certifications: Hardware such as A or equivalent Microsoft MCSA Windows 7 8 or 10 Network such as CCNA or CCNP
- Experience performing remote control of PCs and video conferencing knowledge
- SCCM experience
Disclaimer
HCL is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns tofor investigation.
Compensation and benefits
A candidates pay within the range will depend on their skills experience education and other factors permitted by law. This role may also be eligible for performancebased bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for needbased leave with no designated number of leave days per year); and 10 paid holidays per year.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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