Associate Manager, ProAssure Services (Remote)
Associate Manager, ProAssure Services (Remote)
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$ 120600 - 178700
1 Vacancy
Job Description
The Associate Manager ProAssure Services is responsible for guiding a team of Vocera ProAssure Specialists. You will play a key role in the hiring onboarding and training of new hires. You will collaborate to design implement and maintain programs which address the needs of Voceras largest and most strategic customers. This is a player/coach role and includes direct management of the team responsibility for our customers systems administration contracts and substituting as needed for onsite service continuity.
What you will do:
- Mentor and lead a team of ProAssure Specialists who are responsible for the contracted daily onsite and remote administration of Vocera solutions for customers with this professional service engagement
- Provide direction growth and continuous development for the team
- Share findings and build close ties with multifunctional teams of technical account managers clinical account managers technical support and professional services
- Create implement and monitor processes to ensure practices are consistent across the team and facilitate knowledge sharing among the system administrators and customers
- Maintain positive relationships with customer contract sponsors and ensure satisfactory delivery of services leading to measurably improved outcomes
- Collaborate with Sales and Services teams to write review and deliver Statement of Works (SOWs) for prospective and renewing customers
- Perform system administration for Vocera solutions including database maintenance solution operationalization training device management and troubleshooting
- Provide motivation with team and customers through regular communications conference calls site visits and written reports to advise track and address concerns
What you need:
Required:
- Bachelors in Health Informatics Information Systems Technology Business or equivalent degree
- 6 years clinical or healthcare IT (HIT) industry experience
- 2 years experience of direct people management
- US Citizenship required
Preferred:
- Demonstrated account management or customer success experience
- Experience working with the Department of Defense (DOD) and Veterans Affairs (VA) health systems
$120600 $178700 salary plus bonus eligible benefits. Actual minimum and maximum may vary based on pay is based on skills experience and other relevant factors.
Travel Percentage: 30%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
Manager
Employment Type
Full-Time
