Sr. Customer Assistance Representative
Sr. Customer Assistance Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Enterprise Rent a car has an exciting opportunity for a Sr. Customer Service Agent at our The Villages location.
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily facetoface supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and handson experience to provide administrative support service customers and act as a rental backup in a large home city branch or airport location. This role is available as regular part time and full time.
This branch is located at 1076 Lake Sumter Landing The Villages FL 32162
This position pays $18.10 / hr plus eligibility for a monthly incentive bonus of up to $150 per month based on customer service.
Apart from religious accomodation this is a full time position we are currently hiring for the following schedules:
Sunday OFF
Monday 7:00am5:00pm
Tuesday 7:30am5:00pm
Wednesday OFF
Thursday 8:00am5:00pm
Friday 7:30am5:00pm
Saturday 8:00am2:00pm
Responsibilities
- Takeincoming calls reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
- Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns checkins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions vehicle features and other services
- May sell optional protection products upgrades fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
- Perform miscellaneous and backup duties jobrelated duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Somecollegepreferred
- Must have at least 1 year prior customer service retail or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or atfault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be willing and able to stand and/or walk for long periods of time
- Must be able to read write speak and understand English
- Must be willing to work at a location in The Villages FL
- Must be willing to accept a pay rate of $18.10/hour
- Must be willing to accept full time employment
- Apart from religious observation must be able to work the following schedules:
Sunday OFF
Monday 7:00am5:00pm
Tuesday 7:30am5:00pm
Wednesday OFF
Thursday 8:00am5:00pm
Friday 7:30am5:00pm
Saturday 8:00am2:00pm
Required Experience:
Senior IC
Employment Type
Full-Time
