Information Systems Technician

Job Posting Closing Date:

Job Details

What is the compensation

Pay Rate: $24.84 $34.25 per hour (depending on experience)

Parttime Provo City employees are eligible to contribute to individual retirement savings plans through the City (401k 457 Roth IRA and/or Traditional IRA) and receive the following great benefits: a) free admission to the Provo Recreation Center Peaks Ice Arena Public Skating and Provo Shooting Sports Park; b) a free Provo City Library Card; c) a 25% discount on Provo Recreation Center memberships (direct family only); and d) discounts from various local and national vendors.

What will I do

• Provide highly skilled customer service.

• Maintain user help desk for technical hardware and software issues per defined organizational policy and procedure.

• Troubleshoot basic hardware and software problems by phone or location.

• Maintain accurate log of support calls and their results.

• Prepare various reports and statistics on support requests.

• Instruct users on basic software/computer use information systems standards best practices and procedures.

• Deploy basic software applications and firmware on workstations scanners printers and other computerized devices.

• Provide frontline cyber security defense including detecting and eliminating system viruses spyware malware and other common cyber security attacks.

• Maintain life cycle of hardware and software including maintaining an accurate inventory facilitating manufacturer warranties and analyzing replacement needs.

• Assist other staff members as needed and perform other related duties as required.

What do I need to apply

May satisfy requirements with an equivalent combination of jobrelated education and/or experience substituting each 1 year of postsecondary education/training for 6 months of experience.

• 1 year of computer operation and system support experience.

• High School Diploma or equivalent (GED).

• A valid lawful Driver License is required.

What are the hours

This position is 20 hours a week Monday Thursday between the hours of 7:00 a.m. and 6:00 p.m. Actual schedule to be discussed in the interview.

What are the physical and environmental factors

Requires moderate physical lifting to 40 lbs. frequent sitting standing and walking maintaining concentrated attention to detail for long periods working in cramped spaces (City vehicles) vision for data analysis and troubleshooting. Work is usually indoors and physically onsite. Requires exposure to computers electronics electrical devices and high stress situations due to strict deadlines public safety needs and contact with individuals frustrated with technical support issues. May require travel between City sites during inclement weather.

What is the selection process

Applications will be reviewed in the order they are submitted with the first screening being held on May 22 2025. Applicants mustmeet the minimum qualifications listed above to be eligible for consideration.

If selected for hire candidate will be required to successfully pass a drug screen and criminal background check. Nondisclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

Why Provo City

Provo is consistently recognized nationally for its outstanding quality of life wellbeing and as a beautiful place to live. Visit to learn more!

Provo City is an equal employment opportunity employer.