Americas IFM Lead

Job Title

Americas IFM Lead

Job Description Summary

This position has managerial oversight of portfolio of client facilities and has multiple Facility Managers and Engineering team members reporting to them. The Regional Facilities Manager has the overall responsibility for overseeing the implementation of policies procedures and programs that will assure wellmanaged wellmaintained buildings and facilities placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the client environmental health and safety and quality programs in coordination and conjunction with the clients goals and objectives. The position is the primary liaison with the local client and leads staff in the coordination of services and activities financials vendors and manpower required for current and future needs of the building and operations

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Oversee daytoday operations of facilities high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial lifesafety engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives

Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts responsible for periodic and ongoing performance and financial review conducting RFPs and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory policy and contractual commitments are met

Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities

Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants

Ensure facility management staff implements ongoing contract review programs to constantly assess client tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant owner and the properties

Prepare and deliver consolidated reporting and reviews of all budgets financial reports (monthly and quarterly) contracts expenditures and purchase orders related to the facility(s) or complex

Develop prepare and explain the annual facility budget quarterly forecasts and business plans Assist in development of capital budgets for the property. This includes contributions towards a five year plan of maintenance facility improvement and cost reduction initiatives

Coordinate the collection analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives work order productivity cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions

Approve all positions and direct the hiring training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff

Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts

Drive innovation through the development of best practices operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals

Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required

KEY COMPETENCIES

1. Communication Proficiency (oral and written)

2. Technical Proficiency

3. Problem Solving/Analysis

4. Customer Focus

5. Financial Management

6. Leadership

7. Relationship Management

8. Team Orientation

9. Vendor Management

10. MultiTasking

IMPORTANT EDUCATION

Bachelors degree in Facilities Management Corporate Real Estate Project Management or Business Administration required

IMPORTANT EXPERIENCE

Minimum of 810 years of facility management experience with at least 3 years at the level of Facility Manager

Experience in leasing construction engineering and all facets of property operation and building management

Experience with human resource and performance management processes

Experience with critical system environments preferred

CMMS/Work Order Management experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Certified Facility Manager (CFM) International Facilities Management Association (IFMA) Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering Business or technical training or certifications preferred

Proficient in understanding management agreements and contract language

Ability to read and understand construction specifications blueprints and single line diagrams

Skilled in Building Management Systems maintenance and monitoring

Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word Excel PowerPoint)

Strong discipline of financial management including financial tracking budgeting and forecasting Knowledge of Financial Systems (Yardi a plus)

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this performing the duties of this job the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 5075% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without : This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from work. In addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $214200.00 $252000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at or email. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield