Sr IT Support Administrator
Sr IT Support Administrator
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Job Description
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone video and in person meetings and communications from emails using the @ domain. If you have any concerns or questions about communications you have received please send them tomso our team members can review.
NetDocuments is the worlds #1 trusted cloudbased content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work exploring new things and recognizing every interaction matters.
NetDocuments provides rewarding career growth in an inclusive diverse environment where employees are encouraged to openly contribute creative ideas and innovation backed by supportive peers and leadership working together to achieve our goals as a unified team.
At our core we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customercentric approach and employee enablement has allowed us to enjoy many accolades including being named among the& 2024 list of Inc. Magazines 5000 FastestGrowing Private Companies in America.
Other recent awards include:
- Twotime winner () National Top Workplaces
- Twotime winner () Top Workplace innovation
- Threetime winner () Top Workplace in the US by the Salt Lake Tribune
- Threetime winner () Best Companies to Work for by Utah Business magazine
- Threetime winner ( 2022) Top Workplace WorkLife Flexibility
- Threetime winner ( 2022) Top Workplace Compensation & Benefits
- 2024 Cultural Excellence
- 2024 Technology Industry
- 2023 Top Workplace Leadership
- 2023 Top Workplace Purpose & Values
- 2022 Top Workplace Employee Appreciation and Employee Well Being
NetDocuments is a hybrid remotefriendly workplace. Come join our team and work inspired each day!
Your opportunity for impact:
This position is Onsite at our Lehi UT office. As an IT Administrator within our forwardthinking business IT team you are at the forefront of ensuring operational excellence in our digital workspace. Specializing in both PC and Mac environments this role is pivotal in diagnosing troubleshooting and resolving system issues providing a seamless technological experience for our team members. Your expertise in software and hardware updates system diagnostics and innovative technology deployment will not only enhance our IT infrastructure but also drive our companys success through superior customer service and innovative solutions. Join us to become a key player in a team that values technology efficiency and support.
What your contributions will be:
- Tech Deployment & Maintenance: Seamlessly deploy and maintain hardware ensuring all machines are up to date and fully functional.
- Software Management: Image and manage operating systems and application software adhering to the latest compliance security and industry standards.
- Equipment Provisioning: Efficiently deploy companyissued equipment ensuring all NetDocuments staff are wellequipped for success.
- Outstanding Service & Support: Deliver exceptional customer service with a positive attitude.
- Ticket Management: Promptly engage respond and resolve ticket submissions managing and dispatching within agreed Service Level Agreements (SLAs).
- User & Technical Support: Offer both facetoface and remote support ensuring optimal functionality of user accounts conference rooms offices and shared equipment.
- Innovative Solutions: Actively seek and implement innovative solutions to enhance support efficiency and effectiveness.
- Continuous Improvement: Participate in the development of team and company technical standards leveraging data for process enhancements.
- Other duties as assigned.
Required Education and Experience:
- Either a bachelors degree in an IT related field or 23 years in a Helpdesk/IT Support role
- Proficient in Windows and macOS administration with a strong focus on providing excellent enduser support.
- Skilled in system imaging setup deployment and supporting Microsoft Office applications including Office 365 and Outlook.
- Experienced in Microsoft Active Directory and Entra ID for user management Exchange mailbox administration and following security practices to safeguard data and systems.
- Capable of efficiently troubleshooting network and VPN connectivity issues managing cloudbased email solutions and overseeing system security software installations.
- Adept at hardware troubleshooting including printers and managing AV equipment for conference rooms ensuring smooth operation.
- Strong communication skills able to offer clear and effective support to employees enhancing their understanding and use of IT resources.
- Physically able to handle IT equipment tasks such as lifting systems and monitors and performing underdesk cabling.
Ideally you will have:
- Experience in JAMF MDM (Mobile Device Management)
- Experience in PowerShell and/or Bash Scripting
- Experience in PowerAutomate and associated products such as Forms SharePoint OneDrive for Business etc.
- Fundamental understanding for recognizing potential security concerns both with hardware and on a software level.
- Relevant MS certifications CompTIA or JAMF Pro Certs
What you will receive:
- 90% healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with no vesting period
- Potential for twice a year merit increases
- Flexible time off typically 3 to 4 weeks a year not including the 9 paid holidays
- Authenticity and accountability from leadership
- Connection access and mentorship from exceptional leaders
- Growing company with opportunities for advancement
What you will receive:
- 90% healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with immediate vesting
- Flexible PTO (typically 3 to 4 weeks a year)
- 10 paid holidays
- Monthly contributions for wellness
- Access to LinkedIn Learning with monthly dedicated time to explore
Compensation Transparency
The annual compensation range for this position is:$60000 $65000
The posted cash compensation for this position includeson target earnings base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate such as career level skills experience geographic location qualifications and other jobrelated considerations
#LIONSITE
Equal Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs job requirements individual qualifications without regard to race color religion sex (including pregnancy) national origin age physical and mental disability marital status sexual orientation gender identity and/or expression military and veteran status or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success and we are committed to providing a work environment free of discrimination and harassment.
Required Experience:
Senior IC
Employment Type
Full Time
