Veterinary Relations Manager
Veterinary Relations Manager
Posted on :
17-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-05-2025
Job Description
Description
Position at Thrive Pet Healthcare
Veterinary Relations Manager
Thrive Pet Healthcare Specialist
Albuquerque NM
Thrive Pet Healthcare Specialistis looking to add a fulltime Veterinary Relations Manager to their growing team.
The Veterinary Relations Manager VRM serves as a liaison between the practice and referring veterinarians within the market and surrounding areas. The VRM will be a key strategic operations and communications representative to support the growth of referral practices and our specialty service lines. The VRM will possess and utilize a keen knowledge of local opportunities and challenges and be able to strategically navigate referral veterinarian and team relationships. This role manages the referral and reputation continuum for all specialty departments of the hospital. In addition they are responsible for multimodal local marketing for the entire practice including other assigned service lines hospitals or strategic focus areas. The VRM collaborates with other employees in the practice and ensures efficient processes as they pertain to referrals.
Role & Responsibilities:
Leading with Your Head
- Understanding business solving problems and making decisions through inclusive contributions of others
- Help Develop a Professional Promise that will guide all referral veterinarian and client decisions.
- Develop a call routing schedule for the purpose of engaging our top referring practices and veterinarians and prospecting our next generation of top tier referring practices.
- Work alongside hospital leadership and specialists to schedule routine ridealong visits with Thrive Specialists to referring hospitals to facilitate referral growth.
- Plan and execute referring hospital visits 4 days per week with a goal of approximately 30 practice visits per week.
- Utilize PMS and/or CRM software to document and track weekly interaction with referring vets including call notes and reach/frequency targets for each referring veterinarian practice.
- Meet new business volume goals/targets in year over year referral business growth.
- Act as administrator for the rVetLink and/or records sharing system for each practice.
- Actively monitor specialty doctor schedules to improve appointment fill rates through coordination with practice staff.
- In coordination with CSR and Specialty Coordinators generate and review monthly and quarterly fill rates and referrals with practice and field leadership as well as marketing team.
- Report case volumes outreach calls referral tracking referral revenue and procedure counts to practice leadership monthly.
- Ensure that referral hospital complaints are shared directly with hospital leadership to address immediately.
- Plan and organize CE events to be hosted in different venues including hotel meeting space restaurant meeting space customer sites and Thrive Specialty practice.
- Work with our Medical team to secure RACE or state board CE credit for medical education events
- Plan and organize attendance in community even
Leading with Your Heart
Interpersonal aspect of leading with Emotional Intelligence (EQ) effective use of influence working together constructively and creatively
- Demonstrate excellent customer service and EQ when speaking to clients veterinarians and all members of the referring practice team.
- Assure Practice and Thrive brand/message is meeting strategic objectives outlined in the Thrive Plan including ongoing communication to all staff with highlights of visits.
Leading With Your Hands
The art of bringing people together to leverage their skills talents and knowledge to achieve a common purpose with greater results.
- Work closely with the CSR department schedulers specialty coordinators Specialist DVMs and technicians keeping an open dialogue and direct communication.
- Works with all practice departments collaboratively to acquire extensive knowledge of clinical services and articulate in an engaging manner to represent practice and thrive.
- In coordination with CSR and Specialty Coordinators generate and review monthly and quarterly fill rates and referrals with practice and field leadership as well as marketing team.
Key Qualifications:
- Has an extensive knowledge of the hospital doctors processes and policies.
- Upholds Thrive core values and standards.
- Must always maintain a clean and professional appearance.
- This position requires 80% field facing travel and the ability to keep a flexible schedule potential to work overtime work weekends and/or travel.
- Must have reliable transportation.
- Able to accept and manage critical feedback.
- Capable of leading managing influencing and coaching staff at all levels regarding marketing best practices and marketing initiatives and support.
- Excellent interpersonal communication skills.
- Excellent time management and selfmanagement skills
- Holds and practices a do the right thing mentality.
- Sales experience is preferred.
- 3 years in Veterinary industry experience preferred.
- 5 years in Marketing experience preferred.
About Thrive
Vetfounded and Austinborn Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide united by a mission to shape the future of pet wellbeing through medical excellence innovative technology and aconnected community of teams and partners.
We bridge general practice urgent care specialty and emergency care and ourlocally rooted nationally connectedhospitals benefit from Thrives extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities a supportive work environment that values worklife rhythms and 24/7 mental health support.
At Thrive Pet Healthcare we are committed to creating a culture where everyone from any background can be heard respected and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support encourage and celebrate the diverse voices of our teams and the communities we serve.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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