CRM Manager

Who we are and what we do:
At Viedoc we design engaging software that modernizes clinical research so that necessary treatments can reach the people who need them faster.

We accomplish this by combining technology and a creative design to streamline automate and simplify conventional processes within clinical research. Simply put Viedoc makes every aspect of a clinical study a bit smoother resulting in greater discoveries that make a difference and has the potential to improve lives.

Real change means challenging the status quo our driving force since we started almost two decades everything we do we work for a healthier world searching for better more efficient solutions that answer to the needs of both our users and humanity.

We are proud to foster an inclusive workplace. We believe that diversity of experience perspectives and supportive work culture will lead to a better work environment for our employees and ultimately a better product.

What you will do and why:

Our cloud-based eClinical suite is used by the worlds top pharmaceutical companies and clinical research organizations to bring new treatments to market faster safer and more efficiently. Were now looking for a CRM Manager to take full ownership of our Salesforce platform. Youll be instrumental in shaping and maintaining a system that empowers Sales Marketing and Management to work smarter not harder.

Your mission

As CRM Manager youll build the foundation for operational excellence. Youll be the architect of clean reliable data the champion of process automation and the person everyone turns to when they want to make Salesforce work harder for them. You will:

• Own the clean-up and structuring of data related to companies contacts and opportunities
• Design and implement procedures to maintain high data qualityand train others to follow them
• Import validate and migrate large volumes of data as we transition to Salesforce
• Develop and deliver custom reports and dashboards to track KPIs pipelines and performance by region vertical or individual
• Build and manage tools for workflows and automation for users
• Serve as the go-to person for anything CRM-relatedanswering questions troubleshooting and empowering users
• Collaborate with cross-functional teams to ensure the CRM supports broader business needs and goals

What were looking for

• Minimum 5 years experience working with CRM systems
• Experience in Salesforce administration and/or full-scale CRM migration (especially data migration on a large scale)
• High-level proficiency in Excel (you live and breathe formulas pivot tables and data manipulation)
• A bachelors degree or equivalent professional experience
• Strong communication skills with executive presence clarity and judgment
• A collaborative mindsetcomfortable helping others and proactively asking for support
• Excellent problem-solving skills and the ability to troubleshoot independently
• Ability to prioritize and manage competing tasks in a fast-paced environment

Nice to have

• Experience in CRM development particularly with platforms like Salesforce Microsoft Dynamics or others
• Familiarity with data migration integration and synchronization between CRM systems and external tools
• Experience in Sales Operations Marketing Automation or Analytics
• Understanding of campaign management tools or data integration platforms
• Background in regulated environments such as clinical research or SaaS
• Experience in or strong understanding of clinical trials or life sciences

What we offer

• A hybrid flexible work environment & modern office
• A team that values trust autonomy and curiosity
• The opportunity to shape the CRM strategy of a fast-growing company in a life-saving industry
• Supportive forward-thinking colleagues across the globe
• Wellness and personal development benefits that match our people-first culture

Location: Uppsala Sweden Hybrid
Department: Sales Operations
Employment type: Full-time

Industry
eClinical Software Pharmaceutical Biotech Medical Device Consumer Health

Interested
If you want to join our incredible team apply for the job! Do you want to know more Feel free to reach out to the team member responsible for this role below.