Sr Digital Experience Manager
Sr Digital Experience Manager
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1 Vacancy
Job Description
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance highcost debt and achieve their financial goals. Members today have mobilefirst access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!
About the Role
We are looking for a strategic resultsdriven Sr Digital Experience Manager to help shape and lead our customer engagement initiatives across our digital banking platform. This role is critical in enhancing digital customer engagement increasing customer lifetime value products per customer and delivering seamless engaging and personalized experiences across digital channels.In this crossfunctional leadership role youll partner with business product technology marketing customer service operations legal and compliance teams to deliver measurable improvements in digital engagement customer satisfaction and revenue. You will use datadriven insights to identify opportunities drive highimpact initiatives and scale innovative digital capabilities that align with both member needs and LendingClubs growth objectives.
What Youll Do
- Execute the digital engagement strategy to increase app downloads activation crosssell conversions and customer lifetime value
- Collaborate with Marketing and Product teams to align and prioritize personalized product placements and crosssell offers across digital touchpoints
- Lead the planning and execution of Digital Alchemy marketing placements using datadriven insights to drive financial benefit for both the customer and LendingClub
- Develop testing strategies (e.g. test/control groups) establish placement rules and optimize offer surfacing to maximize engagement and revenue generation
- Contribute to the design and execution of largescale digital experience improvements such as digital alerts app functionality and selfservice capabilities
- Leverage customer insights behavioral data and operational metrics to identify and address friction points across digital and humanassisted channels.
- Champion endtoend journey improvements ensuring all touchpoints are intuitive responsive and aligned with customer expectations
- Define and track KPIs for digital engagement product usage and customer behavior
- Report on program effectiveness and make recommendations to executive leadership
- Work closely with Legal and Compliance teams to ensure digital experiences are compliant and meet regulatory standards
- Lead key stakeholder forums presenting databacked business cases and influencing strategic direction
About You
- 6 years of experience in digital product management customer experience or digital marketing within financial services
- Bachelors degree or higher; or equivalent work experience
- Strong background in customer engagement digital growth strategies and crossfunctional project management
- Proven experience leading complex initiatives with measurable business impact
- Deep understanding of customer behavior in digital environments with a track record of using data to drive decisions
- Experience working in a highly regulated industry and navigating compliance requirements
- Strong analytical mindset with proficiency in project management marketing or existing customer management
- Excellent communication and storytelling skills; able to clearly articulate complex topics to both technical and nontechnical audiences
- Nimble and adaptable; thrives in a fastpaced dynamic environment.
- Passion for delivering outstanding customer experiences and measurable business outcomes
Work Location
San Francisco
We are currently working a hybrid schedule and our teams are inoffice Tuesdays Wednesdays and Thursdays.
Time Zone Requirements
Primarily PT
Travel Requirements
If you need to travel for work LendingClub will cover your travel related expenses.
Compensation
The target base salary range for this position position is also eligible to receive a bonus (which is based on company performance employee performance and eligible earnings)equityand benefits. Our salary ranges other compensation and benefits offeredare determined by role experience level and location.
Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programsflexibletime off policiesfor salaried employees up to 16 weeks paid parental leave and more.
#LIHybrid
#LIBC1
LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
Required Experience:
Manager
Employment Type
Full-Time
