Sr. Technical Consultant, Core Business Transformation SolutionsÂ
Sr. Technical Consultant, Core Business Transformation SolutionsÂ
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1 Vacancy
Job Description
Sr. Technical Consultant Core Business Transformation Solutions
The Role
A Technical Consultant (TC) for ServiceNow Core Business Transformation Solutions is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams consulting with customers and configuring the ServiceNow Core Business Transformation Products (which includes HR Service Delivery Legal Service Delivery Workplace/Facilty Service Delivery and Employee Service Management Solutions and Finance & Supply Chain Solutions) all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.
Support the engagements efforts such as specific process definition reengineering improvement and gap analysis of current/futurestate processes during workshops with key customer sponsors and stakeholders for these specific solutions and domains
Advise customers in their efforts to take advantage of the ServiceNow Solutions standard capabilities in their efforts to improve their processes
Lead customer design workshops focused on ServiceNow Platform and Solution technology
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Draft more technicallyfocused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guide and provide adhoc oversight/training for the customers future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (SSO LDAP etc.) with multiple systems
Develop required portal components
Prepare all customerfacing deliverables focused on the technology and responsible for quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promote continuous improvement practices for delivery/engagement materials
Support specific sales activities when required
Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 50% travel annually driven by customer needs and internal meetings
Qualifications :
In order to be successful in this role we need someone who has:
At least 3 years of configuring/developing ServiceNow.
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
At least 5 years of configuration/development experience for complex highlycapable HR Legal Workplace/Facilities & Finance/Supply Chain technologies inclusive of integrations and portals
Demonstrated ability to influence and consult (providing options with pros cons and risks) while providing thought leadership to customer HR Legal Workplace/Facilities and/or Finance/Supply Chain sponsors/stakeholders in solving business process and/or technical problems
Experience with Web Technologies (XML HTML JavaScript Web Services Bootstrap CSS middleware LDAP SSO etc.) and working with SaaS technologies
Strong understanding with leading HR Legal and/or Workplace/Facilities and related systems and tools such as Workday Oracle / PeopleSoft SAP / SuccessFactors UltiPro Infor SAP ERP etc.
Strong interpersonal skills customercentric attitude ability to deal with cultural diversity
Proven team player and team builder
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
