Senior Manager, Business Process Management

The primary responsibility will be to ensure that critical business operations projects are well planned coordinated crossdepartmentally and delivered on time. This is an individual contributor role with potential to grow into a people manager role that reports to the Vice President Enablement & Optimization. The Senior Manager of Business Process Management will play a key role in driving operational excellence through effective project management business process creation and execution. You will be responsible for developing implementing and managing project plans while working with the rest of the Enablement & Optimization Hub team to maintain comprehensive documentation of process changes.

In addition to supporting business operations projects the Senior Manager of Business Process Management in partnership with project transformation & change management peers will be accountable for fostering a business environment that pushes Link to be an agile changeready organization. Additionally the Senior Manager of Business Process Management will lead business process definition on technology programs as required.

The Business Process Management Team sits within the Business Transformation Office (BTO). The BTO is comprised of 2 pillars: Program/Project Management Office and the Enablement and Optimization hub consisting of the Change Management Product Enablement Business Process Management and Transformation Management.

RESPONSIBILITIES:

Business Process Leadership

• Lead business process projects including the endto end project design and implementation for critical business process initiatives ensuring timely delivery.

• Collaborate crossfunctionally and with department leaders to define project scopes objectives and deliverables.

• Lead the identification and implementation of continuous improvement opportunities leveraging process and project management tools.

• Develop the requisite level of understanding of Links organizational structure and departmental responsibilities so that all necessary stakeholders can provide input and remain informed of next steps.

Process Execution

• Identify create and participate in the implementation of business process improvement strategies aligned with the Links goals and objectives

• Identify process inefficiencies delays and areas for improvement in existing processes through data analysis and observations

• Spearhead the optimization of business processes to enhance operational efficiency and effectiveness

• Collaborate crossdepartmentally to analyze current processes identify pain points and implement sustainable solutions for process improvement with an understanding that implementation will be iterative.

• Monitor evaluate and report on process performance making datadriven recommendations for future optimization.

• Mitigate risks associated with process changes and compliance with industry regulations and standards

• Evaluate and implement relevant technologies and tools to streamline and automate processes

• Other duties as assigned

Documentation Management

• Adhere to the defined process documentation standards including process governance and version control protocols

• Write clear concise process documentation that can be easily understood and accessed by Link business departments

• Collaborate with the rest of the Enablement & Optimization Hub team to ensure that all processes are welldocumented standardized and easily accessible to relevant stakeholders.

QUALIFICATIONS:

• 5 years of experience leading process improvement business transformation or other related initiatives

• Process Certifications: Lean Six Sigma Green Belt or greater certification

• Bachelors degree: MBA or other related advanced degree preferred

• 3 years demonstrated experience in internal operational project and change management

• Extensive experience using project and process management tools such as Workfront Jira Confluence Lucid Chart

• Experience in the real estate industry is a plus particularly in the Industrial & Logistics sector

• Embraces diverse people thinking and styles

• Domestic travel may be required up to 20%

$125000 $135000 represents the presently anticipated base compensation pay range for this position at Link. Actual pay may vary based on various factors including but not limited to location and experience.

Link provides a variety of benefits to employees including health insurance coverage retirement savings plan paid holidays paid time off.

The direct compensation and benefits described above are subject to the terms and conditions of any governing plans policies practices agreements or other materials or documents as in effect from time to time including but not limited to terms and conditions regarding eligibility.